Miguel Teniente
Houston,TX
Summary
Goal-driven Brand Ambassador focused on raising brand awareness and enhancing sales through effective marketing campaigns and strategic customer engagement. Experienced Office Manager optimizing productivity and service quality across diverse environments by implementing efficient administrative processes and prioritizing tasks.
Overview
1
1
Language
16
16
years of professional experience
Work History
Patiently Ambassador / Lead Dietary Aide
Sodexo contracted by St. Luke’s Hospital
Houston, TX
06.2013 - 12.2020
- Delivered exceptional customer service, enhancing satisfaction for hospital visitors and patients.
- inbound calls from patients to help assist on selecting the foods that were sufficient and followed their diets with restrictions .
- We also contacted patients or their nurses who needed assistance on their meals on making sure every patient receives 3 meals for the day .
- Communicated diet changes to office staff based on dietician instructions via email.
- Coordinated cross-departmental communication, improving overall patient care and improving overall health
- We also helped assist the kitchen on delivering of meals when kitchen is short on staff.
- I also worked as part of the hospital safety committee making sure to report any safety concerns and address immediately
Branch Office Manager
Covington Credit
Houston, TX
05.2009 - 06.2013
- Managed daily operations of branch office to ensure efficient service for customers
- Oversaw branch financial transactions and maintained accurate records for auditors compliance
- Trained and mentored staff on customer service best practices and company policies.
- I helped assist on customers that were difficult but also trained my staff the proper way to listen and resolve customers delinquency.
- I trained to offer the proper loans to qualified applicants making sure it would be possible to repay back loan and offer solutions if they fell delinquent by use of extensions when necessary.
- In detail we spoke on proper planning on marketing strategies and collecting our payments from customers and using positive grammar problem solving on delinquent accounts.
- weekly meetings and training on our objectives for the week to start our monthly goals and reaching before or by the end of the month.
Collections Supervisor / Sales /Senior Assistant Manager
Rent A Tire
Houston, Tx
04.2005 - 05.2009
- Supervised collections team to ensure timely customer payments.
- Monitored accounts for overdue payments and initiated follow-up procedures.
- Developed training programs for new collection agents and staff.
- Occasionally I managed accounts and provided extensions when necessary to problem solving delinquency and charge-offs .
- call the past due customers and followe proper procedures to help achieve ownership of rent to own products like tires and rims .
- visited homes to help solve the delinquency by explaining in person if I could not reach at home
- Assisted in sales and marketing with managerial duties handling of customer complaints, service calls, monies , deposits and supervision of staff
Education
Sam Houston Highschool
Houston , TxSome College (No Degree) - Job Market And Management
Houston Community College
Houston, TXSkills
Supply chain management
- Data management
- Task prioritization
- Organizational and Administrative Skills
Professional communication
- Communication and Interpersonal Skills
- Staff collaboration
- Dispute mediation
Languages
English / Spanish
Native/ Bilingual
Accomplishments
- Received awards for meeting or exceeding expectations
- Earned leadership award and recognition leading up to upper level management
- Recognition by patients, employees and hospital staff
- Received bonuses when meeting quarterly goals for the year
Timeline
Patiently Ambassador / Lead Dietary Aide
Sodexo contracted by St. Luke’s Hospital
06.2013 - 12.2020
Branch Office Manager
Covington Credit
05.2009 - 06.2013
Collections Supervisor / Sales /Senior Assistant Manager
Rent A Tire
04.2005 - 05.2009
Sam Houston Highschool
Some College (No Degree) - Job Market And Management
Houston Community College