Miguel Torres

The Office Services Assistant is responsible for providing onsite support for multiple
client sites within Dade County and Broward County (Downtown Miami, Coral Gables,
Dadeland area, Ft Lauderdale, West Palm). The ideal candidate will be a hard-working
professional able to undertake a variety of office support tasks and work diligently under
pressure.

Maintained office facility, ensuring availability of supplies and cleanliness to support daily operations.

• Covering at the receptionist table during business hours as needed. Routing
incoming calls appropriately.
• Processing incoming and outgoing mail.
• Daily data entry and special projects.
• Providing support to administrative team.
• Implement and improve changes in procedures immediately.
• Ability to operate basic office equipment, complete general office work, and route
incoming materials.

Worked in computer technical support, conducting periodic maintenance of all systems to keep them updated and functioning properly, and diagnosing hardware and software malfunctions.

• Escalated issues to supervisor for immediate remediation.
• Developed relationships with external vendors, negotiating service contracts that enhanced product quality and achieved cost savings.
• Maintained cleanliness of common areas, creating a welcoming work environment that encouraged employee satisfaction and engagement.
• Streamlined processes by managing delivery schedules and prioritizing tasks based on urgency to improve workflow.
• Reduced paper waste by transitioning to a digital filing system, resulting in significant cost savings for the company.
• Interacted with customers by phone, email, or in-person to provide information.
• Distributed incoming shipping, courier, and postal delivery mail to the various departments within the organization.
• Organized events and meetings to maximize capacity and keep event venues running smoothly.
• Facilitated communication between various departments, fostering strong working relationships and promoting effective collaboration within the organization.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.

Completed patient transportation on time by selecting optimal routes, enhancing punctuality and reliability.

Deliveries completed on time by choosing the best and efficient routes.

Ensured patient safety during transit, providing timely and secure transportation to the clinic.

Assisted clients with loading and unloading of personal items and luggage, often delivering luggage to clients' rooms.

Conducted safety inspections of patients and assessed for any technical issues with transportation methods.

Collaborated with patients to resolve issues, minimizing delays and ensuring smooth transit experiences.

Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.

Complied with Van driving rules as well as company policies and procedures regarding safe vehicle operation.

• Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Maintained clean and organized workstations, supporting overall kitchen efficiency.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Streamlined dishwashing processes, reducing wait times for customer service.
• Assisted servers by providing glassware and utensils to guests.
• Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of the kitchen.
• Assisted front and back of house personnel in spot cleaning floors and maintaining a welcoming environment for team members and guests.
• Managed inventory for kitchen supplies, ensuring availability and minimizing waste.
• Operated kitchen equipment in accordance with manufacturer instructions.