Miguel Torruco
Missouri City,TX
Summary
Versatile professional with experience in site coordination, team supervision, and customer service. Recognized for training employees, managing schedules, and handling complaints with patience and professionalism. Ready to support efficient operations and strong team performance.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Marketing Manager
Discount Tire
Houston, Texas
08.2024 - Current
- Collaborated with management team to review and track marketing strategy effectiveness.
- Prepared monthly sales reports to track sales volume, potential sales, and areas for client base growth.
- Supported positive customer experiences and delivered 10 out of 10 service for customers and staff.
- Resolved customer complaints by addressing issues directly in-store. and objections in store and during purchases.
- Developed and maintained staffing schedules to ensure optimal coverage and compliance with hour limits.
Site Manager
Ruiz-Murillo Frame Construction
Houston, Texas
09.2021 - 08.2024
- Supervised framing layout and installation crews to ensure project alignment with specifications.
- Coordinated subcontractor deliveries and site activity schedules.
- Monitored and managed materials, tools, and site supplies for Ruiz-Murillo projects to maintain workflow.
- Supported daily site operations, including staff and contractors.
- Trained new employees on safety protocols, processes, and procedures.
- Assigned tasks and delegated responsibilities among team members to optimize site operations.
Sales Associate
Fred Loya Insurance
Houston, Texas
07.2019 - 08.2021
- Provided auto insurance quotes and policy options to Fred Loya Insurance customers, enhancing their understanding of coverage.
- Helped customers find specific products, answered questions, and offered product advice.
- Initiated customer interaction to ensure a positive shopping experience. and provided exceptional customer service.
- Resolved customer complaints professionally, contributing to improved customer satisfaction.
- Maintained store cleanliness by regularly cleaning surfaces and organizing displays, creating an inviting shopping environment. of store environment including floors, windows, displays.
- Maintained organized client files and protected confidential insurance information.
- Coordinated with underwriting teams on policy updates and customer requests.
- Reviewed documents for completeness and compliance with company procedures.
Education
Associate of Applied Science - Economics
Houston Community College
Houston, TX02-2021
High School Diploma -
Thurgood High Scool
Missouri City, TX05-2019
Skills
- Marketing strategy
- Customer relations
- Staff scheduling
- Team coordination
- Team supervision
- Team leadership
- Problem solving
- Attention to detail
- Conflict resolution
- Communication
- Safety awareness
- Patience and empathy
- Multilingual abilities
- Care management
Languages
English
Professional
Spanish
Professional
Timeline
Marketing Manager
Discount Tire
08.2024 - Current
Site Manager
Ruiz-Murillo Frame Construction
09.2021 - 08.2024
Sales Associate
Fred Loya Insurance
07.2019 - 08.2021
Associate of Applied Science - Economics
Houston Community College
High School Diploma -
Thurgood High Scool