Miguel Zavala
Chicago,IL
Summary
Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Attentive Package Handler offers background assembling, sealing, scanning and loading parcels. Hardworking team player ready to stand for long periods, follow safety standards and maintain security.
Overview
3
3
years of professional experience
Work History
Package Handler
Fed Ex Ground
Chicago, IL
10.2023 - 02.2024
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Sales Associate
Family Dollar
Chicago
07.2021 - 05.2022
- Provided exceptional customer service by greeting and assisting customers with their purchases, answering questions and resolving complaints in a timely and professional manner
- Demonstrated excellent product knowledge, providing customers with accurate information on product features and benefits and making personalized recommendations to meet their needs
- Built positive relationships with customers by providing excellent service and fostering a welcoming shopping environment
- Assisted customers in locating specific products, providing detailed product information, and making recommendations based on their needs and preferences
- Acted as a liaison between customers and management, reporting customer feedback and complaints and following up to ensure customer satisfaction
- Operated the cash register, processed payments and handled cash and card transactions accurately and efficiently
- Stocked shelves and displays, ensuring that all items were properly labeled and priced
- Assisted with loss prevention by monitoring for suspicious behavior and keeping the store secure
- Maintained a clean and organized store by completing daily cleaning tasks and organizing merchandise displays.
Education
High School Diploma -
Spry Community Links High School
06-2022
Skills
- Proficient in repairing electronics
- Strong communication and customer service skills
- Ability to effectively manage customer interactions and resolve complaints
- Knowledge of basic retail operations and loss prevention techniques
- Strong attention to detail
- Ability to multitask in a fast-paced environment
- Stacking Packages
- Truck loading
- Package scanning
- Workplace Cleanliness
- Adaptable to change
- Excellent Communication
Hobbies and Interests
- Passionate about hands-on projects and learning new skills
- Enjoy playing sports and staying active
- Have a keen interest in technology and am always eager to learn about new developments in the field
Languages
English
Professional
Spanish
Professional
Timeline
Package Handler
Fed Ex Ground
10.2023 - 02.2024
Sales Associate
Family Dollar
07.2021 - 05.2022
High School Diploma -
Spry Community Links High School