Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Miguel Zavala

San Diego,CA

Summary

Dynamic IT Support Specialist with a proven track record at Computers 2 SD Kids, excelling in technical troubleshooting and customer service. Expert in diagnosing hardware and software issues while enhancing system performance. Recognized for transforming customer complaints into positive experiences through active listening and effective communication.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Computers 2 SD Kids
08.2025 - Current
  • Assisted in troubleshooting hardware and software issues across various devices.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured and tested new software and hardware.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.
  • Participated in training sessions to enhance technical skills and stay updated on industry trends.
  • Performed tests of functionality, security, and performance of devices.
  • Ability to assemble and disassemble of laptops.

Bartender

EQ San Diego
03.2023 - Current
  • Provide excellent customer service, ensuring a positive experience for patrons
  • Engage with customers to build rapport and encourage repeat business
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Education

Certification - IT Comptia A+

Trade School
San Diego
10-2025

Skills

  • Technical troubleshooting
  • Technical support
  • Hardware troubleshooting
  • Hardware and software repair
  • Customer service
  • Performance testing
  • Hardware diagnostics
  • Active listening
  • Customer service expert

Certification

Comptia A+

Languages

Spanish
Native or Bilingual

Timeline

IT Support Specialist

Computers 2 SD Kids
08.2025 - Current

Bartender

EQ San Diego
03.2023 - Current

Certification - IT Comptia A+

Trade School

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