Miguel A Thompson
Mount Vernon,NY
Summary
Results-driven Server/ To-go Specialist with over 2½ years of customer service and retail experience, seeking a serving role at P.F. Chan's. Proven adaptability to fast-changing environments, commitment to customer satisfaction, and a track record of exceeding sales targets make me an ideal candidate for this dynamic position. Experienced professional with solid background in foodservice. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
3
3
years of professional experience
Work History
Server / To-go Specialist
Red Lobster
Yonkers, NY
July2021 - Current
- Delivered exceptional customer service as a Server / To-go Specialist in a high-volume restaurant setting
- Demonstrated proficiency in providing a seamless dining experience for guests, ensuring their satisfaction and promoting repeat business
- Managed a high volume of to-go orders with efficiency, accuracy, and a keen attention to detail, resulting in a streamlined and positive customer experience
- Effectively communicated daily specials, menu items, and promotions to guests, contributing to increased sales and customer engagement
- Collaborated with the kitchen and bar staff to ensure timely and accurate order fulfillment, minimizing wait times and enhancing overall guest satisfaction
- Consistently met and exceeded sales targets by upselling menu items and promoting add-ons, contributing to an increase in overall restaurant revenue
- Maintained a clean and organized work area, adhering to health and safety standards, and contributing to a positive work environment
- Received positive customer feedback for exceptional service, further establishing the restaurant's reputation for outstanding hospitality
- Adapted to fast-paced and dynamic shifts, effectively multitasking to handle both in-house and to-go orders without compromising service quality
- Responded efficiently to guest inquiries and complaints in a professional manner.
Culinary Program Volunteer
Jvl Wildcats Academy
The Bronx, NY
09.2021 - 06.2023
- Collaborated with a team to follow recipes, ensure accurate measurements, and produce quality outcomes
- Demonstrated leadership and teamwork skills while working in a learning environment
- Used active listening skills to communicate clearly in discussions
- Managed multiple projects simultaneously while adhering to deadlines.
Education
HSD -
Jvl Wildcats Academy
06-2023
Skills
- Maintenance
- Organizational skills
- Health and safety standards
- Customer service
- Attentiveness
- Responsiveness
- Meeting expectations
- Merchandise handling
- Efficiency
- Safety
- Point-of-sale systems
- Order processing
- Flexibility
- Cash register operations
- Ladder climbing
- Staff training
Languages
Native English
Volunteer Experience
09/01/2021, 06/01/2023, Jvl Wildcats Academy, The Bronx, NY, Collaborated with a team to follow recipes, ensure accurate measurements, and produce quality outcomes., Demonstrated leadership and teamwork skills while working in a learning environment., Used active listening skills to communicate clearly in discussions.
References
References available upon request.
Timeline
Culinary Program Volunteer
Jvl Wildcats Academy
09.2021 - 06.2023
Server / To-go Specialist
Red Lobster
July2021 - Current
HSD -
Jvl Wildcats Academy