Bryan Zepeda
San Antonio,TX
Summary
Dynamic hospitality professional with a proven track record at Olive Garden, excelling in guest relations and conflict resolution. Adept at managing high-volume orders while ensuring exceptional service and attention to detail. Recognized for effective communication and teamwork, consistently enhancing the guest experience in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server / To-Go Specialist
Olive Garden
San Antonio, USA
06.2024 - Current
- Provide exceptional guest service in a high-volume hospitality environment
- Manage in-person, phone, and online orders with accuracy and efficiency
- Communicate clearly with kitchen staff to ensure timely and correct orders
- Resolve guest concerns professionally to maintain a positive dining experience
- Multitask effectively while maintaining attention to detail
Lifetime Operations Team Member
Life Time Fitness
San Antonio, USA
02.2024 - 08.2024
- Supported daily operations to ensure a seamless and welcoming member experience
- Maintained cleanliness and organization of front-facing facilities
- Delivered consistent, high-quality customer service in a professional setting
Front Desk Associate
JW Marriott San Antonio Hill Country Resort & Spa
San Antonio, USA
02.2023 - 10.2023
- Greet guests, and provide a welcoming first impression of the resort.
- Assist with check-in and check-out procedures.
- Address guest inquiries and concerns in a courteous, professional manner.
- Coordinate with hotel departments to ensure that guest needs are met efficiently.
- Managed check-in and check-out processes efficiently for guests.
- Greeted guests warmly upon arrival at luxury resort entrance.
Education
Engineering - Pre-Engineering Coursework
San Antonio College
San Antonio, TX01.2026
High School -
Legacy of Educational Excellence High School
San Antonio, TX01.2024
Attended - arts-based coursework
North East School of the Arts
San Antonio, TXSkills
- Guest relations and customer service
- Professional communication
- Conflict resolution
- Time management and multitasking
- Attention to detail
- Team collaboration
- Pos and front desk systems
- Professional appearance and conduct
- Team collaboration
- Communication skills
- Customer service
- Time management
Professional Development
Life Coach Certification, In Progress, advanced communication, active listening, interpersonal skills, professionalism, goal-setting, client-centered service
Languages
Spanish
Full Professional
Affiliations
Theta Xi Fraternity Founding Father- Texas Tech University
Timeline
Server / To-Go Specialist
Olive Garden
06.2024 - Current
Lifetime Operations Team Member
Life Time Fitness
02.2024 - 08.2024
Front Desk Associate
JW Marriott San Antonio Hill Country Resort & Spa
02.2023 - 10.2023
Engineering - Pre-Engineering Coursework
San Antonio College
High School -
Legacy of Educational Excellence High School
Attended - arts-based coursework
North East School of the Arts