Miguel Alexis Jaimes Piedra
Round Rock,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ServiceNow Consultant
Milestone Technologies
03.2023 - 01.2025
- Stayed up-to-date on ServiceNow industry trends and emerging technologies, incorporating relevant insights into client engagements when appropriate.
- Collaborated closely with stakeholders at all organizational levels to understand their needs and tailor solutions accordingly within the ServiceNow platform.
- Reduced incident resolution time.
- Provided ongoing support for implemented solutions, addressing issues promptly to maintain optimal system performance.
- Appropriate monitoring of the ongoing systems.
- Developed and maintained accurate documentation of implemented solutions, ensuring that knowledge transfer occurred effectively between team members and clients.
Systems Engineer
Capgemini Mexico
08.2021 - 03.2023
- Conducted end-user reviews for modified and new systems.
- Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
- Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.
- Customized software solutions to meet unique business needs, increasing user satisfaction.
- Reduced incident resolution time, automating key processes and implementing self-service options for endusers.
- Delivered comprehensive training programs on ServiceNow features and functionality for both technical and non-technical staff members.
- Maintained high levels of customer satisfaction through effective communication and timely resolution of reported incidents.
Education
No Degree - Software Systems
Universidad Tecnologica De Mexico
Mexico09-2021
Skills
- Service catalog management
- Service level management
- User training
- ServiceNow administration
- Multitasking
- Incident management
- Attention to detail
- Self motivation
Certification
- Certified Implementation Specialist (CIS) ITSM ServiceNow. 2024
- Certified Implementation Specialist (CIS) Discovery ServiceNow. 2023
- Certified Systemd Administrator (CSA). 2022
- Certified Lean Six Sigma Yellow Belt. 2024
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
ServiceNow Consultant
Milestone Technologies
03.2023 - 01.2025
Systems Engineer
Capgemini Mexico
08.2021 - 03.2023
- Certified Implementation Specialist (CIS) ITSM ServiceNow. 2024
- Certified Implementation Specialist (CIS) Discovery ServiceNow. 2023
- Certified Systemd Administrator (CSA). 2022
- Certified Lean Six Sigma Yellow Belt. 2024
No Degree - Software Systems
Universidad Tecnologica De Mexico
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