Miguel Angel Casillas
Tijuanan
Summary
Dynamic professional with a proven track record in debt recovery and customer service, notably at ACSI. Excelled in resolving disputes and fostering client relations through patience, persistence, and active listening. Skilled in motivating teams and prioritizing workloads, significantly enhancing project outcomes and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Debt Collector
ACSI
01.2024 - Current
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Customer Service Representative
Baja Call Center
08.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Debt Collector
Universal Contact Centers
02.2023 - 06.2023
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Developed rapport with debtors by demonstrating understanding of their situations while clearly outlining available solutions for resolving debts owed.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Notified co-signers of delinquent accounts to assist in collecting payments.
Drywall Foreman
Leyva Drywall And Metal Stud Framing
08.2020 - 05.2022
- Maintained detailed project records, enabling accurate tracking of progress, materials usage, and labor hours for efficient reporting purposes.
- Resolved project issues promptly through effective communication with clients, architects, and engineers, ensuring minimal delays in project timelines.
- Ensured team adherence to company policies and procedures, reinforcing a culture of professionalism and accountability within the workforce.
- Mentored junior team members to enhance their skills, contributing to overall workforce development and improved performance.
Education
High School Diploma -
Maryvale High School
Phoenix, AZ05.2011
Skills
- Debt Recovery Strategies
- Patience and Persistence
- Goal-oriented mindset
- Customer Service
- Problem-solving abilities
- Active Listening
- Motivational Skills
- Workload prioritization
- Stress Tolerance
- Client Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Debt Collector
ACSI
01.2024 - Current
Customer Service Representative
Baja Call Center
08.2023 - 01.2024
Debt Collector
Universal Contact Centers
02.2023 - 06.2023
Drywall Foreman
Leyva Drywall And Metal Stud Framing
08.2020 - 05.2022
High School Diploma -
Maryvale High School