Miguel Angel De Los Santos
Miami,FL
Summary
Customer-focused Front Desk Agent and Security Professional with over 8 years of experience in resolving conflicts and enhancing guest satisfaction. Expertise in training staff, improving operational efficiency, and ensuring safety through effective monitoring. Committed to fostering collaboration and delivering exceptional service in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Front Desk Agent & Security Rover
Miami Management
Miami, Florida
12.2016 - 12.2025
- Assisted in training new front desk staff on operational procedures and systems.
- Answered phones, responded to inquiries, and took messages.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Monitored security cameras in lobby area as needed.
Security Rover
Miami Management
Miami, Florida
12.2016 - 12.2025
- Monitored premises, ensuring safety and security for all personnel and minimizing risk.
- Conducted regular patrols, identifying and reporting suspicious activities to maintain a secure environment.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Assisted in enforcing company policies and safety regulations among staff and visitors.
- Provided excellent customer service, addressing inquiries from tenants and guests.
- Collaborated with team members to enhance overall security measures on site.
- Participated in training sessions to stay updated on security protocols and procedures.
- Developed strategies for improving overall security operations within the organization.
- Identified potential threats and reported them to the appropriate personnel.
- Confirmed identity of individuals seeking entry into restricted areas with valid identification cards.
- Monitored CCTV footage for any suspicious activity or behavior.
- Inspected vehicles entering or leaving the premises to verify documents and cargo contents.
- Investigated incidents of theft, vandalism, and fire alarms, documenting findings in detailed incident reports.
Clerk
Florida Lumer
Miami, Florida
05.2012 - 11.2015
- Handled customer inquiries and resolved issues with professionalism.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Processed customer orders and maintained accurate records in the system.
- Managed inventory levels and organized stock for efficient retrieval.
Education
High School Diploma -
U.S INTERNATIONAL CHRISTIAN ACADEMY
Miami, FL10-2009
Skills
- Front desk operations
- Security monitoring
- Access control
- Incident reporting
- Lobby oversight
- Customer relationship management
- Customer service
- Staff training
- Team oversight
- Report generation
- Problem solving
- Conflict resolution
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Agent & Security Rover
Miami Management
12.2016 - 12.2025
Security Rover
Miami Management
12.2016 - 12.2025
Clerk
Florida Lumer
05.2012 - 11.2015
High School Diploma -
U.S INTERNATIONAL CHRISTIAN ACADEMY