MIGUELANGEL DIAZ
San Jose,CA
Summary
Business Banking & Relationship Management Professional
Results-driven Relationship Banker with 3+ years of experience delivering banking, lending, and financial solutions to consumer and small business clients in high-volume branch environments. Proven success managing client relationships, opening and maintaining business accounts, and driving growth through consultative sales, pipeline management, and proactive business development. Experienced generating referrals across Merrill Edge, merchant services, mortgage, and business lending channels while partnering cross-functionally to deliver holistic financial solutions.
Recognized as a Top 5% Personal Banker for three consecutive quarters for sales performance, client engagement, and relationship growth. Experienced leveraging Salesforce CRM to manage pipeline activity, client outreach, and follow-up strategies while conducting 25+ daily client calls to deepen relationships and uncover financial opportunities. Strong knowledge of deposits, lending solutions, treasury services, digital banking tools, KYC, AML, and compliance practices.
Former Wells Fargo Personal Banker with a strong appreciation for the company’s relationship-focused culture, career development opportunities, and commitment to helping clients succeed financially. Motivated to return to Wells Fargo to continue growing within business banking while delivering a client-centric experience and building long-term relationships with small business owners and consumers.
Overview
7
7
years of professional experience
Work History
Relationship Banker
Bank of America
Cupertino, CA
01.2025 - Current
- Manage a portfolio of consumer and small business clients, delivering tailored banking, lending, and financial solutions aligned with client goals and operational needs.
- Execute disciplined pipeline management strategies through Salesforce CRM to track client opportunities, referrals, and follow-ups, supporting relationship growth and revenue generation.
- Conduct 25+ daily outbound and inbound client calls to strengthen relationships, uncover financial needs, and proactively identify opportunities for banking, lending, and treasury solutions.
- Open and maintain business and consumer accounts, supporting client onboarding, account servicing, and long-term relationship management while enhancing retention and satisfaction.
- Generate 5+ weekly referrals to Merrill Edge, merchant services, home mortgage, and business lending partners, contributing to cross-functional collaboration and expanded wallet share.
- Conduct financial needs analysis and discovery conversations to recommend deposits, credit products, treasury services, and digital banking solutions.
- Maintain full compliance with KYC, AML, and regulatory requirements across all client interactions and servicing activities.
Personal Banker
Wells Fargo
San Jose, CA
01.2019 - 05.2021
- Managed relationships with consumer banking clients by delivering personalized banking, lending, and financial solutions through consultative, needs-based conversations.
- Built and maintained a referral pipeline through proactive outreach and financial needs analysis, generating referrals to Financial Advisors, mortgage specialists, and business banking partners.
- Conducted financial reviews to identify opportunities for deposits, lending products, digital banking solutions, and investment services, increasing client engagement and wallet share.
- Supported client onboarding and relationship growth while ensuring compliance with KYC, AML, and internal risk management standards.
- Collaborated with cross-functional banking teams to deliver comprehensive client solutions and enhance customer experience.
- Recognized as a Top 5% Personal Banker for three consecutive quarters based on sales production and client service performance.
Instructional Assistant / Classroom Aide
Palo Alto Unified School District
Palo Alto, CA
09.2021 - Current
- Supported classroom operations and student development through strong communication, organization, and relationship-building skills.
- Collaborated with teachers and staff to reinforce lesson plans, monitor progress, and maintain structured classroom environments.
- Provided one-on-one and group support while adapting communication styles to meet individual student needs.
Education
Business Administration Coursework - undefined
De Anza College
Cupertino, CAHigh School Diploma - undefined
San Jose, CASkills
- Pipeline Management
- Salesforce CRM
- Relationship Management
- Business Banking & Small Business Solutions
- Risk Management
- Business Development
- Prospecting & Networking
- Client Advisory
- Financial Needs Analysis
- Lending & Credit Solutions
- Deposits
- Treasury & Digital Banking Solutions
- Merchant Services Referrals
- Cross-Functional Collaboration
- Client Retention & Growth
- Referrals & Cross-Selling
Websites
Languages
Spanish
Timeline
Relationship Banker
Bank of America
01.2025 - Current
Instructional Assistant / Classroom Aide
Palo Alto Unified School District
09.2021 - Current
Personal Banker
Wells Fargo
01.2019 - 05.2021
Business Administration Coursework - undefined
De Anza College