Miguelina Nelson
Houston,TX
Summary
Experienced healthcare and property management professional with a diverse background in case management, property operations, patient advocacy, and financial record management. Proven ability in managing high-volume transactions, reconciling financial records, and ensuring accurate payment processing in both healthcare and property management settings. Skilled in strategic planning, process improvement, and driving patient acquisition through effective outreach and relationship management.
Overview
11
11
years of professional experience
Work History
Account Executive
Oakwell Health
01.2024 - 03.2024
- Managed and nurtured multiple patient accounts within dialysis centers, contributing to strong patient retention rates and high satisfaction
- Led efforts in insurance verification, guiding patients through their healthcare plans and ensuring compliance with ESRD protocols
- Effectively improved internal processes, aligning patient acquisition goals with company objectives, and streamlining operations to maximize efficiency
Outreach Executive
Oak Street Health
01.2021 - 12.2022
- Developed and executed strategies to meet patient acquisition targets, including building strong partnerships with local businesses and community leaders
- Managed client accounts, coordinated events, and worked with Medicare agents to ensure seamless patient onboarding and foster new growth opportunities
- Provided ongoing support for insurance verification, ensuring accurate documentation and facilitating timely billing and payment processing
Assistant Property Manager, Heights House Apartments
The Houston Housing Corporation
01.2014 - 12.2020
- Managed financial records for an affordable senior living community, overseeing rent collection, ledger reconciliation, tenant payment processing for over 100 residents and distributing $100,000+ in monthly government vouchers to tenant accounts
- Ensured accurate allocation of payments, applied rent adjustments, and maintained compliance with HUD regulations and corporate policies
- Reconciled tenant accounts, tracked discrepancies, and implemented solutions to resolve financial issues, contributing to smooth audits and operational efficiency
- Assisted with move-in/move-out inspections, coordinated maintenance, and providing exceptional customer service while maintaining resident confidentiality
Case Manager, Corder Place Apartments
The Houston Housing Corporation
01.2013 - 12.2014
- Coordinated resources and services for families with disabilities, including developing and managing personalized service plans
- Maintained detailed records of client interactions, monitoring progress and ensuring compliance with HOPWA regulations
- Researched and referred clients to community resources, ensuring clients' needs were met while maintaining the confidentiality and security of sensitive information
Education
Bachelor of Science - Health Administration
Texas Southern University
01.2025
Skills
- Payment Processing
- Reconciliation
- Ledger Management
- Financial Record Keeping
- Insurance Verification
- Benefits Coordination
- Risk Management
- Compliance
- Customer Relationship Management
- Account Management
- Client Retention
- Process Improvement
- Operational Efficiency
- Tenant Services
- Resident Services
- Audit Support
- Financial Compliance
Timeline
Account Executive
Oakwell Health
01.2024 - 03.2024
Outreach Executive
Oak Street Health
01.2021 - 12.2022
Assistant Property Manager, Heights House Apartments
The Houston Housing Corporation
01.2014 - 12.2020
Case Manager, Corder Place Apartments
The Houston Housing Corporation
01.2013 - 12.2014
Bachelor of Science - Health Administration
Texas Southern University
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