Miguel Rocha
Atlanta,GA
Summary
Seasoned Assistant Manager with a proven track record at Fogo de Chão, enhancing service quality and sales strategies. Excelled in operations management and team building, significantly improving customer satisfaction. Skilled in sales monitoring and verbal communication, adept at multitasking and fostering customer loyalty. Demonstrates a confident approach in driving organizational success.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Fogo de Chão
Atlanta, GA
11.2023 - Current
- Created reports on sales trends, inventory levels, and financial data.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Answered customers' questions and provided information on store procedures or policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
Customer Service Representative
Itaú Unibanco
São Paulo, São Paulo
11.2016 - 10.2022
- Responded to customer inquiries via phone, email and chat.
- Followed up on sales leads through outbound calling.
- Applied good listening skills to determine customer preferences and financial limits.
- Presented sales pitches to clients with basic needs.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Computed purchases and received and processed cash or credit payment.
- Called prospective customers by operating telephone equipment, automatic dialing systems and other telecommunications technologies.
- Provided feedback on performance improvement opportunities in order to enhance productivity levels.
Education
Bachelor of Arts - Advertising
Universidade Nove De Julho
São Paulo02-2020
Skills
- Recruiting and interviewing
- Sales monitoring
- Verbal and written communication
- Operations management
- Team building
- Customer service and satisfaction
- Multitasking and organization
- Product and service sales
- Customer account updates
- Customer support
- Call center operations
Languages
- Portuguese (Native)
- English
- Spanish
Timeline
Assistant Manager
Fogo de Chão
11.2023 - Current
Customer Service Representative
Itaú Unibanco
11.2016 - 10.2022
Bachelor of Arts - Advertising
Universidade Nove De Julho
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