Mihaela Atanasova

• Assisted with implementing new processes and procedures.
• Optimized operational processes and procedures for maximum efficiency while maintaining quality standards.
• Developed and maintained strong knowledge of organizational policies and procedures and current accounting standards.
• Assisted in resolving client inquiries and issues with professionalism and efficiency
• Achievements:

Client Ambassador Award

March 2025

November 2025

Koko’s 100 Club - Bringing 13 perfect surveys at 100 % CE for the month of November 2025

Bronze Awards - Global Recognition

March 2025

November 2025

March 2026

Top Performer for the month of November 2025 and January 2026

• Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
• Evaluated employee skills, built staff teams and executed performance reviews.
• Addressed customer service issues with detailed and timely responses to escalated complaints.
• Liaised between employees and management by communicating company information, strategies and concerns.

• Monitored sales calls to identify and act on strengths and weaknesses in sales techniques, technical accuracy and company policies.
• Analyzed results and translated insights into data-driven actionable behavior for KPI improvements.
• Selected, managed and developed high-performing team of sales associates to meet or exceed sales targets.
• Created, implemented and managed strategic sales plan to achieve high growth targets.

• Responsibility for supporting the financial and operational performance of Department Store with strong training, exceptional customer service followed all safety regulations.
• Maximized merchandise sales to consistently achieve sales goals by taking proactive action to determine optimal selling situation.
• Interviewed, hired and supervised merchandising assistants and sales associates to provide great customer service, exceeding sales, credit and preferred loyalty acquisition goals.
• Trained, coached and mentored staff to support smooth adoption of Merchandise Locator, Ship from Store and Buy Online Pickup in Store to aide in driving online sales.
• Completed weekly reports directly for management to truck both sales goals and merchandising progress as well as weekly itinerary.
• Demonstrated proficiency in training, interviewing, hiring exceeded sales goals, operations and merchandising.
• Established and maintained positive business relationship with store management and sales associates to ensure merchandising objectives were met.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Ticket, arrange and display merchandise to promote sales.

• Quote prices, credit terms, or other bid specifications.
• Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
• Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments.