MIHAELA FILIPOVA
San Antonio
Summary
Detail-oriented IT enthusiast with a strong foundation in customer service and technical support. Proficient in troubleshooting, end-user support, and IT systems management. Adept at using various technologies, including TCP/IP, Microsoft Office Suite, and web development tools, to enhance operational efficiency. A quick learner eager to grow and contribute to team success in an entry-level IT role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Manager
Mare E Monte
San Antonio, TX
05.2025 - Current
- Oversaw daily operations, ensuring high service standards and efficiency.
- Managed staff schedules, optimizing coverage during peak hours.
- Trained and mentored new servers, enhancing team performance and knowledge.
- Delivered exceptional customer service in high-pressure dining environment.
- Trained new servers on menu offerings and service standards.
- Handled customer inquiries and resolved complaints effectively to enhance satisfaction.
- Streamlined operational processes, improving overall service efficiency and guest experience.
Help Desk Assistant(Intern)
RIS 999
Haskovo, Bulgaria
07.2025 - 08.2025
- Resolved technical support inquiries for 150+ customers weekly via phone and email, achieving a 95% satisfaction rating.
- Utilized remote desktop tools to diagnose and resolve technical issues promptly.
- Executed system maintenance that improved uptime by 20% through timely software installations and patch management.
- Executed quality assurance testing on new applications, identifying and resolving 15 critical bugs prior to deployment.
Content Creator
Freelance
San Diego, CA
01.2024 - Current
- Create engaging and high-quality content tailored to clients' requests and target audiences.
- Leverage data analytics tools to track performance and boost audience engagement by 25% and refine content strategies.
- Cultivated and strengthened client relationships, achieving a 95% satisfaction rate and enhancing retention by 20%.
- Designed and launched 10+ user-friendly websites on Wix, boosting client engagement by 25%.
Lead Server
Bricktop's
Naples, FL
10.2021 - 10.2023
- Provided exceptional customer service by guiding guests through menu items, wine pairings, and specials.
- Led training sessions for 10+ new hires, boosting service standard compliance by 30%.
- Streamlined over 50 daily transactions using Aloha software, achieving a 98% accuracy rate.
- Successfully resolved 95% of customer complaints, boosting client retention by 20%.
Education
High School Diploma - Marketing
High School of Economics And Finance "Atanas Burov"
Haskovo, BulgariaBachelor's - Applied Linguistics
University of Plovdiv "Paisii Hilendarski"
Plovdiv, BulgariaSkills
- TCP/IP
- Network Troubleshooting
- HTML
- CSS
- Wix
- Microsoft Office
- Google Analytics
- Customer Service
- Problem Solving
- Remote Support
Certification
- CompTIA A+ at Emerging Technologies Institute (In progress)
- CompTIA Network+ at Emerging Technologies Institute (In progress)
Timeline
Help Desk Assistant(Intern)
RIS 999
07.2025 - 08.2025
Server/Manager
Mare E Monte
05.2025 - Current
Content Creator
Freelance
01.2024 - Current
Lead Server
Bricktop's
10.2021 - 10.2023
High School Diploma - Marketing
High School of Economics And Finance "Atanas Burov"
Bachelor's - Applied Linguistics
University of Plovdiv "Paisii Hilendarski"