Mihaela Radoi
Fermo, Italy,FM
Summary
Adaptable commerce and marketing professional, fluent in Italian, Romanian, and English, with a strong foundation in international trade, market analysis, and client management. Holds a Master's in Entrepreneurship and Innovation Management, coupled with hands-on experience, including business ownership. Excels in organizational and interpersonal skills, navigating complex business landscapes with proactive problem-solving. Committed to leveraging expertise for efficient and impactful actions.
Overview
24
24
years of professional experience
Work History
Market Analyst and Client Relations Specialist
TGS
11.2020 - Current
- Conducted in-depth market analysis to identify trends and opportunities for strategic product development.
- Engaged in negotiations and contract execution with clients, ensuring mutually beneficial agreements.
- Managed the state bonus program for energy redevelopment interventions, optimizing financial incentives.
- Developed and implemented effective marketing strategies to promote products and enhance brand visibility.
- Delivered exceptional customer service, leveraging product knowledge to create positive experiences.
- Used consultative sales techniques to understand and address customer needs, recommending relevant products.
- Provided accurate information about promotions, customer programs, and products to drive high customer retention.
- Logged call information and solutions into the internal database, ensuring accurate and organized records.
CEO
Ecolaundry SRL
01.2017 - 10.2020
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
General Manager of Operations
Clima Casa
10.2005 - 10.2015
- Responsible for managing client relationships and ensuring customer satisfaction.
- Conducted negotiations and executed contracts with clients, ensuring mutually beneficial agreements.
- Developed and provided accurate quotations for clients, maintaining transparency in pricing and services.
- Managed site accounting, overseeing financial aspects of construction projects.
- Organized and coordinated daily workflow, ensuring efficient operations and project timelines.
Senior Marketing Analyst
Somacis
03.2003 - 10.2005
- Conducted comprehensive market and competition analysis for strategic business growth.
- Managed and analyzed customer portfolios, ensuring effective relationship management.
- Provided valuable support in company strategic decisions, offering data-driven recommendations.
- Functioned as a Level 5 Employee, demonstrating expertise in market dynamics and planning.
- Reported campaign media performance and ROI, ensuring transparency in marketing initiatives.
- Analyzed third-party data to uncover insights and explored new growth opportunities.
- Increased brand awareness through targeted initiatives, strengthening market presence.
- Initiated and conducted market research studies, providing insights for informed decision-making.
Marketing Intern
Somacis
09.2003 - 12.2003
- Led a project titled "Customer Management Analysis, Customer Mapping, and Classification" focusing on analyzing revenue and profitability of the customer base.
- Developed a comprehensive customer pyramid for the company, providing a visual representation of the client hierarchy.
- Implemented personalized marketing strategies based on customer segmentation to enhance targeted outreach and engagement.
Customer Relations and Operations Chief Manager
Fabrizio Donzelli
03.2000 - 02.2003
- Managed relationships with suppliers, including order placements and inventory.
- Handled complaints, provided timely solutions, and followed up for resolution.
- Built client relationships by responding to inquiries, identifying needs, and resolving problems.
- Conducted ongoing customer relations management to maximize retention.
- Conducted training and mentored team members for enhanced productivity and friendly service commitment.
- Managed customer management, including inquiries, public relations, and maintenance contracts.
- Organized daily workflow of technical staff for optimal efficiency.
- Oversaw general accounting activities and financial relations with banks.
- Handled billing processes and ensured accuracy.
- Managed spare parts inventory for efficient maintenance operations.
Education
Certification - Import-Export Foreign Trade
Enfap
Marche, Italy07.2018
Master of Science - Master's in Entrepreneurship And Innovation Manage
University Politecnica Delle Marche
Italy06.2004
Bachelor of Science - Economics, Specializing in Marketing
University “Babes-Bolyai"
Cluj Napoca, Romania06.1999
High School Diploma -
Lucian Blaga” Cluj-Napoca
Romania09.1995
Skills
- Business Development Understanding
- Market Research & Development
- Client Relations:
- Logistics & Quality Management Contract Negotiation
- Managing Client Relations
- Volunteer Relations
- Data Collection
Timeline
Market Analyst and Client Relations Specialist
TGS
11.2020 - Current
CEO
Ecolaundry SRL
01.2017 - 10.2020
General Manager of Operations
Clima Casa
10.2005 - 10.2015
Marketing Intern
Somacis
09.2003 - 12.2003
Senior Marketing Analyst
Somacis
03.2003 - 10.2005
Customer Relations and Operations Chief Manager
Fabrizio Donzelli
03.2000 - 02.2003
Certification - Import-Export Foreign Trade
Enfap
Master of Science - Master's in Entrepreneurship And Innovation Manage
University Politecnica Delle Marche
Bachelor of Science - Economics, Specializing in Marketing
University “Babes-Bolyai"
High School Diploma -
Lucian Blaga” Cluj-Napoca
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