Mihaela Rotari
Chicago,IL
Summary
An energetic hospitality professional with strong knowledge of food and beverage desires the role of Restaurant Server at Bloom , where strong passion for hospitality, exceptional ability to anticipate the need of guests, high level of attention- to-detail, organization, and proven ability to work under pressure will be applied in creating exceptional experience for restaurant guests. Her passion is nutritious food and helping the community/world discover the benefits of a diet that brings us all closer to the Nature and ourselves. A very agile person who's goal is to promote healthy eating and make the world become accustomed with superfoods and unique, nurturing vegan dishes.
Overview
5
5
years of professional experience
Work History
Buyer
Olivia’s Market
Chicago , IL
12.2020 - Current
- Communicate with vendors regarding inventory needs and negotiate prices to maintain profit margins;
- Track inventory shipments and prepare spreadsheets detailing item information;
- Maintain complete documentation and records of all purchasing activities;
- Remove poor performing items from future buys;
- Generate reports detailing sales trends and store performances;
- Engage customers and provide very high level of service and support, helping find desired products and items;
- Boost grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Trained newly hired team member;
- Label, stock and inventory department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product
- Operate POS system and handle cash, perform price checks, apply discounts and coupons and delivered excellent customer service when answering customer questions;
- Have high knowledge of flower department operations, build specialty bouquets for preorders or walk ins etc.
Server Shift Leader
Althea
Chicago, IL
10.2020 - 10.2021
- Manage over 60 customers per shift;
- Handle table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes;
- Collaborate with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns;
- Suggest menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies;
- Display enthusiasm and promote excellent service to customers, successfully increasing referrals and walk-in business;
- Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service;
- Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands;
- Set up bar for operation, obtain cash bank and stock service bar;
- Keep alcoholic beverages well-stocked and organized to meet expected demands;
- Handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors;
- Polish glassware, buss tables and remove debris to keep customer areas clean;
- Set up glassware, liquor and other necessary supplies for special events
- Train new waitstaff personnel, providing rapid onboarding processes to integrate additional team member quickly;
- Fold napkins and prepare silverware sets to provide adequate supply for host station etc.
Server/ assistant manager/ barista
SAFFRON GRILL AND BAKERY
Charleston, SC
12.2017 - 09.2020
- Responsible for all opening and closing duties
- Welcome and greet guests before presenting special menu items to clients.
- Inform customers of daily specials and give clear description of ingredients and preparation methods;
- In case of allergens or sensibilities, recommend menu items that are safe and will not provoke adverse reactions; or inquire if any changes could be made;
- Order, receive and stock supplies or retail products;
- Provide customers with product details, such as coffee blend or preparation description;
- Receive and process customer payments;
- Wrap, label and date food items for sale;
- Create signs to advertise store products or events;
- Balance receipts and payments in cash registers, count overall credit card and cash money
- Ensure that all guests feel welcome and are given professional responsive at all times;
- Seek areas of improvement and offer positive solutions for change;
- Responsible for training newly hired baristas and servers;
- Perform tasks as delegates by leadership team;
- Assist chef in expediting and running food;
- Answer the phone at all time and take to go, catering, or pastry/cake/bread orders; (Approximately 50 calls daily)
- Deliver catering orders to the address I am given by the customer;
- Maintain clean and safe environment;
- Lead team of servers to consistently meet customer service and sales targets.
Server
BUBBA GUMP CO
Charleston, SC
05.2017 - 10.2017
- Responsible for all the duties of opening and closing the restaurant;
- Work with POS system to place orders, manage bills and handle complimentary items.
- Check with customers to ensure that they are enjoying their meals and take actions to correct any problems;
- Inform customers of daily specials and give clear description of ingredients and preparation methods;
- Cultivate warm relationships with regular customers.
- Explain menu items and suggested appropriate options for food allergy concerns.
- Buss and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenish food items, paper products and canned goods to keep pantry well-stocked during busy periods etc.
Education
The George C. Marshall European -
Center
towards Bachelors degree - Applied Foreignlanguages
MOLDOVA STATE UNIVERSITY
Chisinau High School Diploma -
THEORETICAL LICEUM “ALEXANDRU AGAPIE
Pepeni, Moldova08.2016
Skills
- Vast knowledge of vegan specialties/ Superfood/ allergens
- High Volume Dining and excellent customer service
- Menu Memorization and Presentation
- Staff Training
- Team Player
- Relationship Building
- Verbal and Written Communication( advanced level of English, Romanian, Russian languages)
- Service-Oriented
- Upselling and Cross Selling
- Multitasking and Prioritization
- Team Leadership
- Detail-Oriented
- Reliable and Responsible
Languages
Romanian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
German
Limited Working
Timeline
Buyer
Olivia’s Market
12.2020 - Current
Server Shift Leader
Althea
10.2020 - 10.2021
Server/ assistant manager/ barista
SAFFRON GRILL AND BAKERY
12.2017 - 09.2020
Server
BUBBA GUMP CO
05.2017 - 10.2017
The George C. Marshall European -
Center
towards Bachelors degree - Applied Foreignlanguages
MOLDOVA STATE UNIVERSITY
High School Diploma -
THEORETICAL LICEUM “ALEXANDRU AGAPIE