Samir Hammadi
Brooklyn,NY
Summary
Dedicated server with over 11 years in fast-paced dining environments. Adept in food safety, customer satisfaction, and effective communication with kitchen staff, ensuring timely service and a seamless dining experience for all guests.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Marlton hotel
New York, NY
01.2014 - 05.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Provided exceptional service to high volume of daily customers.
- Guided guests in menu selections while accommodating dietary restrictions to promote customer satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Processed payments accurately using point-of-sale systems.
- Trained new servers on restaurant procedures and service standards to maintain service quality.
- Ensured cleanliness and organization of dining area and service stations to enhance guest experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
One40 Rooftop Restaurant and bar
New York, New York
06.2024 - 04.2025
- Assisted guests with menu selections and accommodated dietary restrictions.
- Delivered excellent customer service, fostering positive relationships and ensuring guest satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials, enhancing guest experience and driving sales.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with restaurant staff to streamline operations, contributing to a cohesive dining experience.
- Marketed menu items to enhance customer interest and drive sales.
Server
Ace Hotel
New York, NY
02.2016 - 03.2018
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Processed payments accurately using point-of-sale systems.
- Handled customer complaints professionally to enhance guest satisfaction.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
Education
Associate of Science - Psychology
Kingsborough Community College
Brooklyn, NY05-2014
Skills
- POS System Proficiency: Experience with platforms like Toast, Micros, Square, or Aloha for accurate order entry and payment processing
- Knowledge of Food Safety & Sanitation: Familiarity with ServSafe standards, health code regulations, and proper food handling procedures
- Menu Knowledge & Dietary Awareness: Ability to memorize complex menus, including ingredients and allergens (gluten-free, vegan, etc) to assist guests safely
- Cash Handling & Math: Proficiency in processing transactions, splitting checks, and managing cash drawers with zero discrepancies
- Wine & Beverage Pairing: Knowledge of spirits, craft beers, and wine selections to make professional pairing recommendations
- Upselling Techniques: Strategic promotion of appetizers, specials, and desserts to increase the average check size
Certification
Tips (Training for Intervention Procedures)
Timeline
Server
One40 Rooftop Restaurant and bar
06.2024 - 04.2025
Server
Ace Hotel
02.2016 - 03.2018
Server
Marlton hotel
01.2014 - 05.2025
Associate of Science - Psychology
Kingsborough Community College