Natalia Acosta
Saint Cloud,FL
Summary
Energetic and dedicated Server with over 2 years of experience in fast-paced, high-volume environments such as Disney Springs. Bilingual in English and Spanish, skilled at delivering exceptional customer service to a diverse clientele and ensuring seamless communication. Proficient in managing multiple tables, providing personalized dining experiences, and maintaining efficiency under pressure. Adept at using POS systems and experienced in upselling menu items to increase sales. Known for exceptional teamwork, problem-solving abilities, and a commitment to creating memorable guest experiences. Thrives in dynamic settings, offering both flexibility and adaptability to meet the ever-changing needs of guests and the team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Paradiso 37
01.2023 - 02.2025
- Delivered high-quality service in a fast-paced, high-volume environment, serving up to 50 customers per shift.
- Maintained knowledge of menu items and promotions to effectively upsell specials to customers.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided detailed recommendations to guests based on their preferences, upselling specialty cocktails and pairing drinks with meals.
Food Runner
Paradiso 37
05.2022 - 12.2022
- Checked all dishes before delivering them to ensure quality standards were met.
- Assisted in training new staff members on restaurant operations and procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Ensured all dishes were served at the correct temperature and presentation.
- Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
- Collaborated with kitchen staff to manage order accuracy and address any discrepancies.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Hostess Manager
Grand Bohemian Hotel Orlando
03.2020 - 04.2022
- Supervised and trained a team of 5 to 10 hostesses, ensuring smooth guest reception and a positive first impression of the restaurant.
- Managed guest seating, optimized table assignments, and maintained a waitlist using reservation systems to reduce wait times.
- Handled customer inquiries, concerns, and complaints, ensuring swift resolution, and a high level of guest satisfaction.
- Collaborated with servers, bartenders, and kitchen staff to ensure efficient communication and coordination during busy shifts.
- Monitored dining room flow, ensuring that tables were turned over efficiently, while maintaining a comfortable atmosphere.
- Assisted with managing reservations, special events, and VIP guests to ensure a seamless dining experience.
- Trained new staff on customer service standards, reservation systems, and front-of-house operations.
- Maintained a clean and organized host stand and dining area, ensuring all guest areas were ready for service.
Education
Bachelor of Arts - Graphic Design
URBE
Maracaibo, Zulia. Venezuela11-2019
Skills
- Customer Service Excellence: Proven ability to anticipate guest needs, provide personalized recommendations, and resolve issues to ensure an exceptional dining experience
- High-volume experience: Skilled in managing 10 or more tables per shift in fast-paced, high-traffic environments like Disney Springs, ensuring timely service and guest satisfaction
- Multitasking and time management: Ability to efficiently handle multiple orders and tasks under pressure, prioritizing to ensure seamless service during peak hours
- POS System Proficiency: Experienced with POS systems such as Toast, Aloha, and Micros, processing orders and payments quickly, and accurately
- Team collaboration: Strong communication skills, working effectively with kitchen staff, management, and fellow servers to maintain smooth operations
- Upselling and sales: Knowledge of menu items and daily specials, driving increased sales by suggesting pairings, desserts, and drinks
- Conflict Resolution: Capable of handling customer concerns with professionalism, diffusing tense situations, and turning complaints into positive experiences
- Adaptability and flexibility: Able to quickly adapt to changes in menu, staffing, and customer volume, maintaining a positive attitude in dynamic work environments
Languages
Spanish
Native or Bilingual
English
Full Professional
Certification
- ServSafe Food Handler Certification
- TIPS (Training for Intervention Procedures)
Timeline
Server
Paradiso 37
01.2023 - 02.2025
Food Runner
Paradiso 37
05.2022 - 12.2022
Hostess Manager
Grand Bohemian Hotel Orlando
03.2020 - 04.2022
Bachelor of Arts - Graphic Design
URBE
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