Mihaelle Etienne
Miami Gardens,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer service and office administration, notably at Gousse Urology. Excelled in problem-solving and multitasking, significantly enhancing office efficiency and customer satisfaction. Skilled in computer applications and teamwork, adept at maintaining high accuracy levels in fast-paced environments. Demonstrated reliability and excellent communication, contributing to optimal operational flow and client relations.
Overview
2
2
years of professional experience
Work History
Provider Services Representative
Gousse Urology
Miami, FL
01.2024 - 07.2024
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.
- Maintained up-to-date knowledge on company products, services, and industry trends to provide accurate information to providers.
Cashier
Publix Super Market at Dunwoody Hall Shopping Center
Tallahassee, FL
10.2023 - 06.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Temp Office Assistant Intern
Tallahassee Community College
Tallahassee, FL
01.2022 - 05.2022
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
- Improved office efficiency by maintaining and organizing digital and physical files.
- Sorted and organized files, spreadsheets, and reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Associates - Criminology
Tallahassee Community College
Tallahassee, FLDiploma -
East Lee County High Schook
Lehigh Acres, FL05.2022
Skills
- Goal-oriented mindset
- Call center experience
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Computer Skills
- Excellent Communication
Languages
Creole
Native or Bilingual
Timeline
Provider Services Representative
Gousse Urology
01.2024 - 07.2024
Cashier
Publix Super Market at Dunwoody Hall Shopping Center
10.2023 - 06.2024
Temp Office Assistant Intern
Tallahassee Community College
01.2022 - 05.2022
Associates - Criminology
Tallahassee Community College
Diploma -
East Lee County High Schook