Jennifer Lindsey
Summary
Professional and prepared for role in provider services. Skilled in managing provider relationships, resolving inquiries efficiently, and ensuring compliance with regulatory standards. Strong focus on team collaboration and achieving results. Known for adaptability and reliability. Proficient in communication, conflict resolution, and data management. Personable and dedicated to fostering positive working relationships.
Overview
10
10
years of professional experience
Work History
Provider Services Representative
AmeriHealth Caritas
04.2023 - Current
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
Drama teacher
William M. Raines High school
01.2020 - 04.2023
- Train and teach all aspects of theater for the rest of the school year of 2020. Maintain classroom management in an educational structure. Develop and maintain lessons plans that are interactive and fun under the standards presented by the state.
- Implemented effective classroom management techniques to provide safe, calm learning environment.
- Planned lessons to reflect group and individual student needs utilizing creative instruction.
- Encouraged students to perform well and learn from failure.
- Exposed students to diverse content to build perspective in drama pedagogy.
- Modeled creative acting styles and techniques encompassing varied history genres and performance techniques.
Teacher in training
Duval County Public Schools
11.2019 - 01.2020
- Learn classroom management, design lesson plans, set classroom rules and responsibilities for students.
- Served as a grade-level team leader, coordinating curriculum planning and assessment strategies among colleagues for consistency across classrooms.
- Collaborated with other teachers to plan cross-curricular units that integrated multiple subjects for more meaningful learning experiences.
- Enhanced student understanding by providing clear explanations and using various teaching methods to accommodate diverse learning styles.
- Improved student engagement by incorporating hands-on activities and group projects into the curriculum.
Service Advocate V
Florida Blue
08.2015 - 11.2019
- Enroll members, terminate members, and apply money, refunds, and posting (credits) for groups that are insured with Florida Blue. Contact group if additional information is needed via phone call or email, also have assisted with processing the renewals for the group both large and small.
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Analyzed customers' issues and complaints and initiated corrective actions.
Education
Master of Arts - Creative Writing
University of North Florida
Jacksonville, FL12-2025
Bachelor of Arts - Theater
FAMU
Tallahassee Fl12-2013
Skills
- Strong PC Skills (Microsoft Word, Outlook, etc,)
- Outstanding interpersonal skills
- Builds successful and productive business relationships
- Outstanding communication skills
- Fast learner, organized, detail-oriented, and able to multi-task and work in a fast-paced environment
- HIPAA compliance
- Claims processing
- Call center experience
- Data entry proficiency
- Goal-oriented mindset
Timeline
Provider Services Representative
AmeriHealth Caritas
04.2023 - Current
Drama teacher
William M. Raines High school
01.2020 - 04.2023
Teacher in training
Duval County Public Schools
11.2019 - 01.2020
Service Advocate V
Florida Blue
08.2015 - 11.2019
Master of Arts - Creative Writing
University of North Florida
Bachelor of Arts - Theater
FAMU
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