Mihailo Novkovic
Results-driven IT professional with experience as an STAB Specialist at NCR, where I contributed to the successful deployment, maintenance, and support of numerous systems and projects. Demonstrated expertise in system implementation, patching, and troubleshooting, ensuring optimal performance and resolving complex technical issues efficiently. Proficient in identifying and addressing system vulnerabilities through proactive problem-solving and continuous improvements.
Working on diverse projects has enhanced my technical skills, adaptability, and ability to manage time-sensitive challenges in dynamic environments. Committed to delivering reliable solutions while continuously expanding my knowledge of cutting-edge technologies and system operations..
Work History
Technical Specialist
2 Years 5 Months- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Troubleshot systems comprised of security alarms and Internet connectivity.
Education
Bachelor - Game And Interactive Media Design
Skills
Certification
- British Council
- Cambridge English Certificate in ESOL International
- Grade B
- 31.01.2020