Miriam Muhammad
Riverside,CA
Summary
A bit of a late bloomer, I am a mother of three that went back to college to fulfill a promise made to myself. This way, I am literally practicing what I preach to my children, and they get a real world hands-on proof of the value of education and how important hard work, perseverance and compassion are in life. It's never too late to value your own dreams and prioritize your own academic goals, especially when your family will benefit from the fruit of your labours.
Overview
14
14
years of professional experience
Work History
Student-Parent Club Vice President
Riverside City College
01.2024 - Current
- Enhanced club member experience by implementing innovative event planning and management strategies.
- Increased membership retention through targeted marketing campaigns and personalized outreach efforts.
- Streamlined club operations for efficiency, employing process improvements and technology integration.
- Developed strong relationships with external partners, securing sponsorships and collaboration opportunities for the club.
- Established a clear communication plan to keep members informed of upcoming events, initiatives, and general updates on club activities.
- Led a successful fundraising campaign for charity, organizing various events to generate awareness in the community.
- Conducted market research to identify potential growth areas and inform strategic decision-making processes within the organization.
- Coordinated volunteer efforts to support local community projects, demonstrating the club''s commitment to social responsibility.
- Championed diversity and inclusion initiatives within the club, fostering a welcoming environment for all members regardless of background or identity.
- Facilitated professional development opportunities for fellow board members, providing resources for continuous learning and growth within their respective roles.
- Collaborated closely with Club President to develop long-term strategic plans that aligned with organizational goals while prioritizing member interests.
Research Intern
University Of California, Riverside
06.2023 - 08.2023
- Enhanced research efficiency by streamlining data collection and analysis processes.
- Collaborated with team members for successful completion of research projects on time and within budget.
- Conducted literature reviews to identify relevant research articles and support project objectivity
- Designed experiments to test hypotheses, resulting in significant contributions to knowledge advancements.
Medical Office Assistant, Occupation Health Dpt.
MedStar Washington Hospital
DC, Washington
08.2010 - 10.2012
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Expedited claims processing by accurately updating ICD-10 codes in accordance with changes in diagnosis or treatment plans from physicians'' notes.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Improved office organization and accessibility by developing a user-friendly filing system for physical and digital patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Barista
Cafe Sureia
DC, Washington
01.2010 - 01.2011
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Associates In Kinesiology - Health And Wellness
Riverside City College
Riverside, CAAssociates In Math & Science - Dietetics
Riverside City College
Riverside, CAAssociates Of Communication, Media & Arts - Interpersonal Communication
Riverside City College
Riverside, CAAssociates Of Social & Behavioral Sciences - Psychology
Riverside City College
Riverside, CAAssociates Of Humanities, Philosophies & Arts - Physical Anthropology
Riverside City College
Riverside, CASkills
- Creative vision
- Collaborative mindset
- Membership Recruitment
- Cross-Functional Teamwork
- Fundraising
- Resource Allocation
- Meeting facilitation
- Crisis Management
- Human Resources
- Organizational Development
- Solution Innovation
- Resource Utilization
- Change Management
- Marketing and Advertising
- Analytical Skills
- Professionalism
- Team Collaboration
- Training and Development
- Active Listening
- Excellent Communication
- Time Management
- Adaptable and Flexible
- Community Outreach
- Decision-Making
Certification
- CMAA - Certified Medical Administrative Assistant
- First Aid/CPR Certified
- Certified Food Service Handler
Timeline
Student-Parent Club Vice President
Riverside City College
01.2024 - Current
Research Intern
University Of California, Riverside
06.2023 - 08.2023
Medical Office Assistant, Occupation Health Dpt.
MedStar Washington Hospital
08.2010 - 10.2012
Barista
Cafe Sureia
01.2010 - 01.2011
Associates In Kinesiology - Health And Wellness
Riverside City College
Associates In Math & Science - Dietetics
Riverside City College
Associates Of Communication, Media & Arts - Interpersonal Communication
Riverside City College
Associates Of Social & Behavioral Sciences - Psychology
Riverside City College
Associates Of Humanities, Philosophies & Arts - Physical Anthropology
Riverside City College