MIHO ARIAS
Sunnyvale,CA
Summary
Seasoned Hospitality Operations Specialist with a robust background in sales administration and hotel management, honed at notable establishments like Doubletree by Hilton Campbell. Expert in leveraging property management systems such as Opera and Delphi, with a swift 70wpm typing skill. Proven track record in expanding revenue and elevating guest services through strategic analysis and staff development.
Overview
21
21
years of professional experience
Work History
Travel Coordinator
World Join Travel d.b.a. IACE Travel
San Jose, California
04.2024 - Current
- Utilized excellent communication skills to effectively communicate with customers, vendors, colleagues and management team.
- Coordinated travel arrangements for Japan inbound travel.
- Establish a good relationship with vendors to negotiate competitive rates for hotels and transportation services.
- Assisted travelers with various inquiries with timely responses to ensure customer satisfaction.
- Worked with hotel concierge to provide custom experiences for clients.
Sales Administrator
Doubletree by Hilton Campbell
05.2017 - 05.2020
- Responsible for maintaining the sales system records, filing systems, computer files, tracking of processes and contracts
- Performance of general administrative duties includes answering phone calls, photocopying of documents, sorting through mail, ordering of office supplies, writing routine letters, data entry, assisting the Sales Coordinator, Sales Manager and the Director of Sales
- Ensures management team is provided assistance with various tasks involving a client/program and VIPs.
Hospitality Operations Specialist
Executive Inn Inc. (Ramada Silicon Valley)
10.2006 - 10.2016
- Analyzed business trends and opportunities to expand revenue; researched third-party hotel booking websites to gather information about competitor pricing and competitive price points; promoted and marketed hospitality services to domestic and foreign clientele/In charge of the Front Office Operations to ensure appropriate and timely delivery of guest services
- Served as a liaison to the Wyndham Hotel Group Corporate Office, third-party hotel booking channels and Travel Agents
- Oversaw hiring, training, scheduling and development of staff, offered specific training programs to help our hospitality staff maintain and improve job-related skills and hotel's customer service
- Conducted staff's performance evaluations and handled disciplinary matters
- Organized and developed training procedures manual to ensure that staff and the hotel are operating in compliance with local, state, and federal labor laws, as well as health and safety regulations.
Hotel Management Intern/Trainee
Executive Inn Inc. (Ramada Silicon Valley)
02.2006 - 09.2006
- Received training on analyzing the local and regional hotel market to forecast potential occupancy and future revenue; received mentoring on providing and improving customer service and satisfaction; assisted operations staff to meet and exceed occupancy, revenue, and efficiency objectives; and assisted with planning and implementation of appropriate marketing strategies.
Hotel Management Intern/Trainee
Executive Inn Inc. (Ramada Silicon Valley)
09.2005 - 12.2005
- Received training on analyzing the local and regional hotel market to forecast potential occupancy and future revenue; received mentoring on providing and improving customer service and satisfaction; assisted operations staff to meet and exceed occupancy, revenue, and efficiency objectives; and assisted with planning and implementation of appropriate marketing strategies.
Education
Bachelor of Science - Hospitality Management
San Jose State University
01-2012
Associate of Arts - Medical Assisting
College of San Mateo
01-2005
Skills
- Brilliant Hotel Software (Property Management System)
- Opera (Property Management System)
- On Q (Hilton Hotel Property Management System)
- Delphi
- My Portal (Wyndham Hotel Group Platform)
- Microsoft Office (Word, Excel, Power Point, Outlook)
- Typing speed 70 wpm
- Reservations management
- Travel arrangements
LANGUAGES
Japanese, Native
Affiliations
Mission College Hospitality Management, Advisory Board Member, 2015, 2020HSMAI Northern California Chapter, Student Club Board Liaison, 2006HSMAI Northern California Student Club, President, 2005HSMAI Student Membership Committee, Chairperson, 2004SJSU Hospitality Management Club, Vice President and Chapter Secretary, 2003, 2005
Timeline
Travel Coordinator
World Join Travel d.b.a. IACE Travel
04.2024 - Current
Sales Administrator
Doubletree by Hilton Campbell
05.2017 - 05.2020
Hospitality Operations Specialist
Executive Inn Inc. (Ramada Silicon Valley)
10.2006 - 10.2016
Hotel Management Intern/Trainee
Executive Inn Inc. (Ramada Silicon Valley)
02.2006 - 09.2006
Hotel Management Intern/Trainee
Executive Inn Inc. (Ramada Silicon Valley)
09.2005 - 12.2005
Bachelor of Science - Hospitality Management
San Jose State University
Associate of Arts - Medical Assisting
College of San Mateo