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Timeline
Quality Control Technician
Shasta Beverages Inc.
08.2021 - Current
Customer Service Representative Supervisor
ABM Aviation
11.2019 - 08.2021
Aircraft Cabin Cleaner Supervisor
ERMCE
11.2018 - 02.2020
Aircraft Cabin Cleaner Duty Manager
ABM Aviation
05.2018 - 10.2018
Quality Control Technician
Anderson Dairy
09.2017 - 04.2018
Quality Control Lab Technician
Church & Dwight
11.2016 - 09.2017
Packager
Church & Dwight
12.2014 - 10.2016
Teacher
Donbosco Catholic High School
09.2007 - 08.2014
Some MA Courses - Education
Addis Ababa University Faculty of Humanities
Bachelor Of Education - Education
Addis Ababa University
Summary
Hardworking quality control technician knowledgeable about sampling and testing procedures in food processing environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Reliable Quality Control Technician skilled in calibrating equipment, finishing documentation and tracking results.
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards.
Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Work History
Quality Control Technician
Shasta Beverages Inc.
08.2021 - Current
Evaluated samples against standards by completing measurements, visual inspections and other established tests.
Conducted data review and followed standard practices to find solutions.
Inspected product and compared against standards to meet regulatory requirements.
Conducted investigations into questionable test results.
Assessed products or services to evaluate conformance with quality standards.
Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
Reported problems and concerns to management.
Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
Performed thorough inspections of incoming materials and outgoing products.
Customer Service Representative Supervisor
ABM Aviation
11.2019 - 08.2021
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Delegated tasks to staff to organize and improve efficiency.
Interceded between employees during arguments and diffused tense situations.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Provided backup to step in to assist with various tasks whenever employee was absent or at lunch.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Aircraft Cabin Cleaner Supervisor
ERMCE
11.2018 - 02.2020
Adhered to safety protocols by enforcing proper equipment usage.
Increased employee performance through effective supervision and training.
Trained and mentored all new personnel to maximize quality of service and performance.
Completed schedules, shift reports and other business documentation.
Coordinated daily workflow through task prioritization and concise scheduling.
Safely used chemicals and other cleaning equipment.
Accurately stocked aircraft inventory.
Documented completed work with logs of hours, supply use and notable incidents or findings.
Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
Aircraft Cabin Cleaner Duty Manager
ABM Aviation
05.2018 - 10.2018
Accurately stocked aircraft inventory.
Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
Documented completed work with logs of hours, supply use and notable incidents or findings.
Verified delivered supplies against requisition paperwork and documented discrepancies.
Cleaned, sorted and stored equipment inside aircraft spaces.
Equipped cabin following checklist covering food, passenger and crew items.
Safely used chemicals and other cleaning equipment.
Quality Control Technician
Anderson Dairy
09.2017 - 04.2018
Inspected product and compared against standards to meet regulatory requirements.
Evaluated samples against standards by completing measurements, visual inspections and other established tests.
Interpreted test results by comparing to established specifications and control limits.
Assessed products or services to evaluate conformance with quality standards.
Recorded and organized test data for report generation and analysis.
Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
Reported problems and concerns to management.
Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
Quality Control Lab Technician
Church & Dwight
11.2016 - 09.2017
Completed recordkeeping, filing and data entry duties.
Reported problems and concerns to management.
Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
Conducted data review and followed standard practices to find solutions.
Inspected product and compared against standards to meet regulatory requirements.
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Packager
Church & Dwight
12.2014 - 10.2016
Moved packages to loading area using lift equipment and conveyor systems.
Protected materials for transport by correctly packaging products in boxes and crates.
Measured product sizes, packaging equipment needed and packing options.
Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
Reviewed orders by inspecting labeling, packaging and contents.
Teacher
Donbosco Catholic High School
09.2007 - 08.2014
Completed daily reports on attendance and disciplinary performance.
Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
Evaluated and revised lesson plans and course content to achieve student-centered learning.
Incorporated multiple types of teaching strategies into classroom.
Graded and evaluated student assignments, papers and course work.