Mihreteab Bekele Legamo
Summary
Diligent banking customer service representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Currently pursuing the SIE Certificate to demonstrate commitment to continuous learning and career advancement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cook I
OTG
09.2024 - Current
- Performed safe food handling and hygiene practices to prevent food borne disease
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Housekeeping aide
Hossana Health Science College
01.2023 - 06.2024
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Stocked cleaning supplies and kept the order
- Performed deep cleaning and disinfect high-touch surfaces
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
Transport aide
Nigist Eleni Hospital
06.2021 - 01.2023
- Delivered high-quality care when transporting delicate patients with special needs such as those on ventilators or requiring isolation precautions.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Ensured all necessary paperwork was completed accurately before initiating any transports, maintaining compliance with regulatory requirements.
- Demonstrated exceptional customer service skills when interacting with patients, families, and medical staff during transports.
- Improved patient transport efficiency by streamlining communication between medical staff and transport aides.
- Promoted a culture of safety by participating in regular safety huddles, learning from incidents and implementing suggested improvements.
- Assisted in maintaining clean and sanitized transport equipment, promoting a healthy environment for patients and staff.
Education
Associate of Arts - Accounting And Finance
Minneapolis Community And Technical College
Minneapolis, MN05-2026
Certificate - Financial Advisor
Goodwill Easter Seals
Saint Paul, MN03-2025
High School Diploma -
Vision Academy
Hossana, Ethiopia06-2021
Skills
- Advanced computer skill in Microsoft office
- Bilingual
- Excellent customer service
- Quick learner
- Outstanding team player
- Cooking and Food handling
- Cleaning and organization
- Multitasking and organization
Certification
- SIE, in progress
- OSHA Certified
Awards Recognitions Volunteer Work
Traffic control for elementary school, 09/01/15, 06/30/16
Languages
English
Timeline
Cook I
OTG
09.2024 - Current
Housekeeping aide
Hossana Health Science College
01.2023 - 06.2024
Transport aide
Nigist Eleni Hospital
06.2021 - 01.2023
Associate of Arts - Accounting And Finance
Minneapolis Community And Technical College
Certificate - Financial Advisor
Goodwill Easter Seals
High School Diploma -
Vision Academy
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