Miisha Drummond
Dallas,TX
Summary
A strategic and results-driven leader with over 20 years of experience in project management, program development, and data analysis. Proven ability to lead cross-functional teams, manage multi-million dollar initiatives, and drive strategic transformation. Adept at interpreting complex data to inform decision-making, improve program outcomes, and cultivate collaborative partnerships. Committed to delivering user-centric solutions that enhance productivity and ensure regulatory compliance across diverse enterprise environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Professional Learning Specialist
Amplify
Dallas, TX
06.2025 - Current
- Directed end-to-end program implementations across diverse regional portfolios, ensuring seamless integration of complex product solutions within client ecosystems.
- Partnered with executive-level stakeholders to align technical product delivery with strategic business goals, local regulatory requirements, and operational priorities.
- Led cross-functional workstreams to customize service delivery models, enhancing project relevance and ensuring long-term sustainability for high-value accounts.
- Facilitated high-impact change management and training initiatives, utilizing data-driven frameworks to drive user adoption and operational excellence.
- Engineered continuous improvement protocols, utilizing collaborative reflection and performance metrics to build organizational capacity and optimize program ROI.
- Orchestrated the alignment of core product offerings with broader client initiatives, driving holistic program success.
Coordinator III
Dallas ISD
Dallas, TX
08.2023 - 08.2025
- Developed a K-12 continuum framework, providing a clear roadmap for Tier I curriculum implementation.
- Provided strategic guidance to Executive Directors and campus leadership on third-party vendor selection, ensuring alignment with institutional goals and budgetary constraints.
- Facilitated executive-level briefings by synthesizing complex data into actionable summaries and coordinating high-priority agendas for senior leadership.
- Served as a primary liaison to Associate Superintendents during regional monthly meetings, delivering critical operational updates and ensuring cross-departmental alignment.
- Spearheaded the end-to-end lifecycle of specialty programs, including recruitment strategy, application vetting, and the design of orientation and instructional sessions.
- Engineered and launched a pilot program for the National Institute for STEM Education (NISE), managing all phases from initial development to district-wide recruitment.
- Orchestrated regional campus director meetings, driving organizational consistency through the development of structured agendas and comprehensive briefings.
- Acted as a strategic consultant to campus executives, vetting external vendor proposals to enhance program delivery and operational efficiency.
- Managed vendor-campus relations, serving as the central point of contact to ensure external services successfully supported key campus projects and infrastructure.
Support Specialist
Trinity Basin Preparatory
Dallas, TX
08.2022 - 07.2023
- Directed cross-functional program initiatives by partnering with executive leadership to deploy data-driven operational frameworks across multiple sites.
- Led end-to-end implementation of new organizational resources, ensuring 100% alignment with corporate standards and regional consistency.
- Managed full-lifecycle change management strategies, utilizing adult learning principles to drive the adoption of new technologies and methodologies among diverse workforces.
- Optimized program performance through structured coaching cycles and continuous improvement workshops, resulting in measurable gains in team efficiency.
- Architected data-driven performance strategies, leveraging advanced reporting tools and business insights to refine organizational workflows.
- Consulted with site leads to identify performance gaps and implement targeted, small-group interventions to improve key metrics.
- Engineered comprehensive staff development programs that translated complex data insights into actionable operational improvements.
- Standardized curriculum and training protocols across the organization to ensure high-quality, consistent output and compliance with brand standards.
Instructional Coach
Perspectives Charter Schools
Chicago, IL
10.2019 - 06.2022
- Spearheaded knowledge transfer session initiatives, delivering high-impact workshops on technology integration and strategic planning to enhance workforce capabilities.
- Coached new and returning staff on using PowerSchool including gradebook setup, standards alignment, and progress reporting.
- Assisted administrators with data accuracy, report generation, and workflow optimization within PowerSchool.
- Designed and executed professional development frameworks that bridged the gap between theoretical strategy and field execution.
- Modeled operational techniques in live environments, providing teams with concrete benchmarks for successful project implementation.
- Established a culture of continuous improvement by implementing iterative coaching cycles, aligning individual professional goals with broader business objectives.
- Evaluated individual and team performance through direct observation and data analysis, providing executive-level feedback to optimize service delivery and operational efficiency.
- Managed structured performance improvement cycles for cross-functional teams, defining clear project goals and monitoring KPIs to ensure a 100% success rate in goal attainment.
Middle School Educator
Acero Charter Schools
Chicago, IL
05.2012 - 06.2018
- Led recurring data-analysis workgroups to identify 'performance friction points,' utilizing those insights to pivot strategy and implement interventions that improved success rates by 27%.
- Conceptualized and executed a Peer Jury framework to mitigate behavioral risks and improve the internal 'user' environment, resulting in a significant reduction in conflict-related disruptions.
- Directed the design of the organizational master schedule, balancing personnel assignments and resource distribution for 35 staff members to meet strict delivery timelines.
End User Support Specialist
Chicago Public Schools
Chicago, IL
08.2006 - 01.2011
- Managed the complex end-to-end integration of Learning Management Systems (LMS) with critical district-wide databases and ERP systems, ensuring seamless data flow and architectural integrity.
- Developed and maintained API-led connectivity and synchronization protocols between disparate systems to reduce manual data entry and eliminate operational silos.
- Collaborated with engineering and database teams to ensure system integrations met high standards for security, scalability, and performance uptime.
- Designed and deployed a user experience (UX) program to capture and analyze end-user feedback, transforming raw data into actionable system enhancements.
- Utilized sentiment analysis and user-performance metrics to identify critical training gaps and system friction points, leading to a measurable increase in user efficiency.
- Managed the iterative lifecycle of system updates based on user feedback loops, ensuring that technical solutions directly aligned with evolving organizational needs and user requirements.
Middle School Educator
Chicago Public Schools
Chicago, IL
06.2002 - 06.2006
- Developed and executed a comprehensive communication and training roadmap, aligning complex deliverables with enterprise-level standards and organizational KPIs.
- Tailored high-level technical concepts for diverse users, ensuring 100% accessibility by scaffolding learning for stakeholders with varying levels of learning proficiencies and specialized needs.
- Leveraged real-time performance data and formative metrics to pivot project strategies, ensuring that 'instructional' delivery met the specific needs of the target demographic.
- Utilized mentor models and case studies to establish quality benchmarks for literary analysis and professional composition, ensuring high-quality output across the team.
- Managed the end-to-end lifecycle of content delivery, ensuring all materials were synchronized with state and district compliance standards.
Education
Master of Education (M.Ed.) - Educational Leadership and Administration
DePaul University
Chicago, ILBachelor of Arts (B.A.) - Education
Aurora University
Aurora, ILSkills
- Blended learning strategies
- Needs analysis
- Collaborative learning
- E-learning development
- Interdisciplinary team collaboration
- Training delivery
Certification
Project Management (Oracle Primavera P6 PPM Professional Specialization, Microsoft Project), Technology & AI (Google Workspace for Education, IBM Generative AI)
Timeline
Professional Learning Specialist
Amplify
06.2025 - Current
Coordinator III
Dallas ISD
08.2023 - 08.2025
Support Specialist
Trinity Basin Preparatory
08.2022 - 07.2023
Instructional Coach
Perspectives Charter Schools
10.2019 - 06.2022
Middle School Educator
Acero Charter Schools
05.2012 - 06.2018
End User Support Specialist
Chicago Public Schools
08.2006 - 01.2011
Middle School Educator
Chicago Public Schools
06.2002 - 06.2006
Master of Education (M.Ed.) - Educational Leadership and Administration
DePaul University
Bachelor of Arts (B.A.) - Education
Aurora University