Mijion Williams
San Antonio
Summary
IT professional with Security+ certification and active TS/SCI clearance. Demonstrates expertise in networking and cybersecurity, with practical experience in technical troubleshooting. Committed to user satisfaction through effective incident resolution and proactive trend analysis.
Overview
6
6
years of professional experience
1
1
Certification
Work History
High Touch Support
Accenture
San Antonio
09.2025 - Current
- Act as a dedicated technical contact for assigned users, handling escalated or complex incidents from initial triage through full resolution.
- Diagnose and troubleshoot issues across applications, devices, and connectivity, using remote tools and clear, step-by-step guidance.
- Document interactions, incidents, and resolutions in the appropriate ticketing or case management tools, ensuring accurate records and follow-up.
- Proactively monitor recurring issues, analyze trends, and recommend preventive actions or improvements to reduce future incidents.
- Collaborate with other support teams and subject matter experts to drive timely resolution of high-impact issues, and maintain service quality.
- Communicate technical information in a clear, professional manner, setting expectations, providing status updates, and ensuring user satisfaction.
Customer Service Representative
Alorica
San Antonio
07.2023 - 09.2025
- Assisted customers with inquiries regarding account features and transactions.
- Reviewed customer accounts for potential fraud or discrepancies.
- Educated clients on responsible credit card usage and benefits.
- Processed credit card applications efficiently and accurately.
- Assisted customers with payment plans and other special arrangements as needed.
Cross Functional Specialist
HEB Grocery Store
San Antonio
01.2023 - 08.2023
- Assisted in developing training materials for cross-functional teams.
- Implemented best practices for efficient workflow and task completion.
- Provided ongoing support during peak hours to maintain service quality.
Site Supervisor
Classic Constructors
Austin
10.2021 - 01.2023
- Supervised daily site operations to ensure safety and compliance standards.
- Coordinated subcontractor activities for efficient workflow and project progress.
- Conducted site inspections to maintain quality control and adherence to specifications.
- Managed material inventory to support timely project execution and reduce delays.
- Resolved on-site issues promptly to minimize disruptions during construction projects.
Warehouse Worker
HEB Warehouse
San Antonio
06.2020 - 08.2022
- Operated forklifts to move pallets and materials efficiently.
- Loaded and unloaded delivery trucks with accuracy and care.
- Maintained cleanliness and safety standards in the warehouse environment.
- Used pallet jacks to move items to and from warehouse locations.
Education
Associate of Science - Computer And Information Sciences
Northwest Vista College
San Antonio, TX05-2023
Skills
- Technical troubleshooting
- Incident resolution
- Ticketing systems
- Time management
- Customer relationship management
- CompTia Security
- Technical support
- Fraud detection
- Account reconciliation
Certification
CompTia Security+
References
References available upon request.
Timeline
High Touch Support
Accenture
09.2025 - Current
Customer Service Representative
Alorica
07.2023 - 09.2025
Cross Functional Specialist
HEB Grocery Store
01.2023 - 08.2023
Site Supervisor
Classic Constructors
10.2021 - 01.2023
Warehouse Worker
HEB Warehouse
06.2020 - 08.2022
Associate of Science - Computer And Information Sciences
Northwest Vista College