Kenley Dorelien
Teleperformance
Port Saint Lucie
2
Languages
5
years of professional experience
Reliable and customer-focused professional with experience in retail, food service, and customer support. Skilled in inventory replenishment, customer satisfaction, merchandising, zoning, point of sale (POS) systems, digital communication, and team collaboration. Experienced working in fast-paced environments while maintaining organization, accuracy, and high service standards. Strong digital literacy with the ability to quickly learn new systems, support customers, and contribute to efficient daily operations.
Work History
High Touch Support Chat Agent
1 Year 2 Months- Assisted customers through high-volume live chat while maintaining speed, professionalism, and accuracy.
- Troubleshot customer issues and resolved inquiries on first contact whenever possible.
- Navigated multiple software systems, databases, and internal tools simultaneously.
- Protected confidential customer information by following strict privacy and security procedures.
- Consistently met productivity, quality, and customer satisfaction performance metrics.
Sales Associate
3 Months- Provided personalized product recommendations and supported seasonal promotions and floor sets.
- Managed cash register transactions accurately during high-volume holiday peak seasons.
- Assisted with shipments, backroom inventory organization, and stockroom replenishment.
Retail Sales Associate
1 Year 2 Months- Delivered outstanding customer service by assisting shoppers with product selection and shoe fitting.
- Performed inventory replenishment and maintained visual merchandising standards.
- Operated point of sale (POS) systems accurately for sales, returns, and exchanges.
Server
4 Months- Delivered professional dining service while ensuring resident satisfaction and accommodating dietary needs.
- Maintained clean, sanitized dining areas following healthcare and food safety standards.
Retail Sales Associate
1 Year 1 Month- Maintained sales floor appearance, recovered fitting rooms, and assisted shoppers with apparel selection.
- Unloaded shipments, organized inventory, and ensured full stocking of retail displays.
Crew Member
8 Months- Prepared food according to quality standards and maintained sanitation and food safety procedures.
- Operated commercial kitchen equipment and fulfilled carry-out and digital orders efficiently.
Education
High School Diploma
Languages
English
Haitian Creole
Timeline
High Touch Support Chat Agent
Teleperformance
04.2025 - 06.2026Read More
Sales Associate
Bath & Body Works
11.2023 - 02.2024Read More
Retail Sales Associate
Skechers
10.2023 - 12.2024Read More
Server
Sinai Residencies
06.2023 - 10.2023Read More
Retail Sales Associate
K&G Fashion Superstore
03.2022 - 04.2023Read More
Crew Member
Little Caesars
06.2021 - 02.2022Read More
Coconut Creek High School
High School Diploma
Read More