Miján Martinez

• Aided decision-making processes by preparing detailed reports on applicant statistics for admissions counselors'' review.
• Streamlined admissions procedures for quicker turnaround time on application decisions.
• Assisted with campus tours and open house events, contributing to increased student interest and application submissions.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, recordkeeping, and other administrative functions.

• Practiced active listening skills to address specific customer requests efficiently
• Effectively facilitated a fast-paced customer focused office (serving 75+ by phone and 25+ in person daily)
• Executed consistent professionalism through competency and experienced communication

• Demonstrated experienced customer service skills by prioritizing requests, verifying information and efficiently addressing the needs of members.

• Facilitated member requests and needs in a prompt, qualified, and knowledgeable.

• Initiated new ways to improve quality of service by utilizing creative methods to be implemented.