Mijodrag Stankovic
Pancevo
Summary
I am a highly skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
I have a proven track record in the financial field, having spent just under a year working as tech support for one of the world's biggest ATM manufacturers.
I also possess a native level of English, written and spoken, and a firm grasp on various financial and monitoring tools.
Finally, I take pride in my ability to multi-task and focus
Overview
3
3
years of professional experience
Work History
Incident Management Agent
NCR Atleos
07.2023 - Current
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Obtained client information by answering telephone calls.
- Used software such as Pheonix, Aptra Vision, and others on a daily basis
- Monitored the operations of the company's ATM and financial network on a daily basis.
Content Writer
Content Petit
12.2021 - 07.2022
- Completed thorough research into assigned topics.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Ensured accuracy and consistency in all written materials through diligent proofreading and editing.
- Performed keyword research to optimize content for SEO.
English Professor
Tehnoblok 22
08.2021 - 01.2022
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Designed and developed instructional activities using data from student learning style assessments.
- Initiated, facilitated and moderated classroom discussions for college-level English students.
- Led committee creating school-wide assessments and producing exams used throughout English department.
Education
Bachelor of Arts - Italian Language, Literature And Culture
University of Belgrade
Belgrade09.2020
Skills
- Native-level spoken and written English
- Ms Office skills
- Banking Software
- Problem-Solving
- Customer service abilities
- Ensuring customer satisfaction
- Technical Support
Languages
Serbian
Native language
English
Proficient
C2
Italian
Upper intermediate
B2
Timeline
Incident Management Agent
NCR Atleos
07.2023 - Current
Content Writer
Content Petit
12.2021 - 07.2022
English Professor
Tehnoblok 22
08.2021 - 01.2022
Bachelor of Arts - Italian Language, Literature And Culture
University of Belgrade
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