Mijoi Henderson
Dallas
Summary
Efficient Data Entry Clerk known for high productivity and ability to complete tasks swiftly. Specialize in accurate data management, quick typing skills, and adept use of database software. Possess key soft skills including strong communication, organizational abilities, and adaptability which ensure success in fast-paced environments. Excel at meeting tight deadlines without compromising data integrity or quality. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
14
14
years of professional experience
Work History
Record Processing Specialist
HEALTHMARK GROUP
Dallas
08.2018 - 04.2025
- Completed all incoming ROI requests in a timely and efficient manner.
- Abided by HIPAA guidelines while ensuring the confidentiality of PHI.
- Maintained a consistent workflow while in a fast-paced environment.
- Solved technical problems while accessing multiple systems.
- Performed general office duties.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output.
- Developed training materials for new employees on processing procedures.
- Reviewed and updated account information in company computer system.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Maintained confidentiality of sensitive information entered into the system.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Maintained data entry requirements by following data program techniques and procedures.
- Analyzed and processed current data records to provide detailed reports.
Office Assistant
DALLAS CITY HALL
Dallas
06.2018 - 08.2018
- Performed general office clerk duties.
- Updated paperwork, and maintain documents.
- Assisted with clerical projects.
- Was of any assistance to my coworkers.
- Typed, formatted and edited correspondence and other documents.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Maintained confidentiality of sensitive information and documents.
- Copied, sorted and filed records of office activities and business transactions.
- Assisted in the development and implementation of office policies and procedures.
- Conducted data entry tasks with a high level of accuracy and efficiency.
Seasonal L'Oréal Customer Service Rep.
PFS WEB
Dallas
10.2016 - 02.2017
- Answered calls regarding customer online orders.
- Resolved customer complaints via phone or email.
- Achieved productivity standards while maintaining the highest quality of customer service.
- Maintained professional telephone demeanor and office appearance.
- Assisted with the placement of orders, refunds, or exchanges.
- Use computer systems to gather information and resolve customers' complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Provided accurate information about products and services to customers.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strong relationships with customers by providing personalized assistance and support.
Team Lead Reservationist
MV TRANSPORTATION
Dallas
02.2015 - 08.2016
- Answered calls regarding passenger trip reservations, cancellations, and general questions.
- Completed data entry related to trip requests.
- Provided excellent customer service.
- Maintained a professional telephone demeanor and office appearance.
- I took supervisor-requested calls.
- Handled multiple tasks accurately and effectively.
- Maintained accurate records and appropriate filing systems.
- Hear and resolve complaints from customers that do not require the department manager.
- Maintained positive working relationship with fellow staff and management.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Motivated staff through positive reinforcement techniques.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Maintained accurate records of employee attendance and task completion times.
Cashier
WALMART
Desoto
09.2014 - 01.2015
- Provided excellent customer service by greeting and assisting customers with selections for purchase.
- Maintained the orderliness of the store.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves with merchandise when needed.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Helped customers find specific products, answered questions, and offered product advice.
Retail Sales Associate
STEELE'S
Terrell
02.2014 - 05.2014
- I greeted and assisted customers with selections of purchases.
- Performed checkout on selected items.
- Maintain the orderliness and cleanliness of the store.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Demonstrated knowledge of store products and services.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Initiated friendly conversation with customers to determine level of assistance required.
Seasonal Sephora Product Consultant
JCPENNEY
Rockwall
11.2013 - 12.2013
- Assisted customers in making selections for purchase.
- Provided great customer service by greeting everyone with a welcoming smile.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected payments and provided accurate change.
- Organized store by returning merchandise to proper areas and restocked displays.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
Youth intern
WORKFORCE SOLUTIONS
Terrell
08.2013 - 11.2013
- Answered calls, and assisted callers with information they are inquiring about.
- Perform administrative and general clerical support tasks.
- File and maintain records.
- Organized and stocked the supply room.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors in a professional manner, and provided assistance.
- Maintained an organized filing system of paper documents and electronic files.
VOE Student
AMERICAN NATIONAL BANK
Terrell
10.2011 - 08.2012
- Developed organizational filing systems for confidential customer records and reports.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Answered incoming calls and directed them to appropriate personnel.
- Copied, sorted and filed records of office activities and business transactions.
- Maintained confidentiality of sensitive company information at all times.
- Assisted operations for organization, providing direct support to employees and customers.
- Completed day-to-day duties accurately and efficiently.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Pizza Hut Cashier
TA TRUCK STOP
Terrell
11.2010 - 10.2011
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers promptly and responded to questions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained cleanliness and order in the kitchen area.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Cleaned and sanitized utensils, dishes or silverware.
- Worked in fast-paced, ever-changing environment.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Education
TEXAS A&M UNIVERSITY
COMMERCE, TXHigh School Diploma -
TERRELL HIGH SCHOOL
TERRELL, TXSkills
- Great customer service skills
- Excellent communication
- Professional and mature
- Enthusiastic personality
- Leadership and management skills
- Attention to detail
- Good attention to detail
- Typing speed: 30 wpm
- Data entry
- Computer efficiency
- Proficient in Microsoft Office applications
- HIPAA compliance
- Time management
Timeline
Record Processing Specialist
HEALTHMARK GROUP
08.2018 - 04.2025
Office Assistant
DALLAS CITY HALL
06.2018 - 08.2018
Seasonal L'Oréal Customer Service Rep.
PFS WEB
10.2016 - 02.2017
Team Lead Reservationist
MV TRANSPORTATION
02.2015 - 08.2016
Cashier
WALMART
09.2014 - 01.2015
Retail Sales Associate
STEELE'S
02.2014 - 05.2014
Seasonal Sephora Product Consultant
JCPENNEY
11.2013 - 12.2013
Youth intern
WORKFORCE SOLUTIONS
08.2013 - 11.2013
VOE Student
AMERICAN NATIONAL BANK
10.2011 - 08.2012
Pizza Hut Cashier
TA TRUCK STOP
11.2010 - 10.2011
TEXAS A&M UNIVERSITY
High School Diploma -
TERRELL HIGH SCHOOL