Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mijuan Carter

The Bronx

Summary

My name is Mijuan Carter, a seasoned Client Relations Specialist and Sales Representative with over 8 years of experience driving exceptional customer satisfaction and loyalty. With a proven track record of delivering top-notch service, I excel in fast-paced environments where no two challenges are alike.

My expertise includes: Providing empathetic and personalized support to resolve complex customer inquiries and proactively addressing concerns to ensure timely resolution and customer delight and collaborating with cross-functional teams to identify and implement process improvements. Consistently meeting or exceeding sales targets while maintaining a customer-centric approach. I possess excellent communication, problem-solving, and interpersonal skills, with a strong ability to adapt to diverse customer needs. My passion for delivering exceptional service and commitment to excellence make me a valuable asset to any team. I am eager to leverage my skills and experience to contribute to the success of a forward-thinking organization.



Overview

8
8
years of professional experience

Work History

Client Relations Specialist

Ministry of Labor and Social Security
01.2016 - 01.2024
  • Rapidly diagnose and resolve complex customer issues, ensuring timely and effective troubleshooting
  • Seamlessly integrate product expertise with technical knowledge to provide comprehensive support
  • Serve as primary point of contact for both external and internal customers, addressing application-related queries and concerns
  • Collaborate with internal teams to identify and resolve system issues, enhancing overall customer experience
  • Stay up-to-date with new applications and platforms, expanding knowledge to meet evolving customer needs
  • Initiate inbound and outbound calls to customers, addressing concerns and identifying opportunities for upselling
  • Develop and maintain strong relationships with customers, fostering loyalty and driving revenue growth through targeted upselling initiatives

Education

GED -

University of The State of New York
New York, NY
09-2024

Diploma - Business Administration

Excelsior Community College
01.2015

High School Diploma -

Excelsior High School
01.2013

Skills

  • Management Skills
  • Digital Marketing
  • Negotiation
  • Critical Thinking
  • Communication Skills
  • Upselling
  • Problem-Solving
  • Leadership Qualities
  • Adaptability
  • Interpersonal Skills
  • Teamwork and collaboration
  • Data analysis
  • Computer Proficiency
  • Impeccable work ethics

Timeline

Client Relations Specialist

Ministry of Labor and Social Security
01.2016 - 01.2024

Diploma - Business Administration

Excelsior Community College

GED -

University of The State of New York

High School Diploma -

Excelsior High School
Mijuan Carter