Mika
Carrollton,United States
Summary
Dynamic service professional with a strong background at Bob Tomes Ford, excelling in customer service and efficient workflow management. Proven ability to handle cash and maintain accurate records, while fostering positive customer interactions. A fast learner committed to enhancing operational efficiency and delivering exceptional service experiences.
Overview
3
3
years of professional experience
Work History
Service Cashier
Van Hyundai
03.2024 - 09.2025
- Supported team by preparing equipment and materials for daily operations.
- Learned safety protocols to ensure a secure working environment.
- Contributed to efficient workflow by promptly responding to service requests.
- Observed experienced staff to acquire knowledge of best practices in service delivery.
- Engaged with customers to enhance their experience and address inquiries.
- Participated in training sessions to develop operational skills and knowledge.
Service Dispatcher
Bob Tomes Ford
09.2023 - 03.2024
- Monitored service schedules and prioritized urgent calls to optimize workflow efficiency.
- Assisted in maintaining accurate records of service calls and technician assignments for improved tracking.
- Communicated effectively with customers to provide updates on service status and address inquiries promptly.
Service Porter
Bob Tomes Ford
07.2022 - 03.2024
- Supported team by preparing equipment and materials for daily operations.
- Learned safety protocols to ensure a secure working environment.
- Contributed to efficient workflow by promptly responding to service requests.
- Observed experienced staff to acquire knowledge of best practices in service delivery.
- Engaged with customers to enhance their experience and address inquiries.
- Participated in training sessions to develop operational skills and knowledge.
Education
High School Diploma - NA
Melissa High School
Melissa, TXSkills
- Customer service
- Money handling
- Cash handling
- Merchandise stocking
- Good Work Ethic
- Fast Learner
- Rental Vehicle Assignment Experience
- Worked with Reynolds and Reynolds and CDK
Accomplishments
While working with Van Hyundai after only being there for 8 months i was awarded with a Service Admin Of the Year!
Timeline
Service Cashier
Van Hyundai
03.2024 - 09.2025
Service Dispatcher
Bob Tomes Ford
09.2023 - 03.2024
Service Porter
Bob Tomes Ford
07.2022 - 03.2024
High School Diploma - NA
Melissa High School