Mika Beaver

• Gave high attention to detail and numerical values
• Quickly adapted to a new computer system and UI
• Processed documentation to improve workflow and accuracy across teams
• Demonstrated diligence and responsibility in creating my own work schedule

While brief due to incompatibilities that lead me to resign from the position, I learned much from being hired on as a shift lead at Panda Express’ busiest Lansing location. This includes:

• Safe handling of large sums of money
• Inputting financial data points into computer software
• Learned and operated a Loomis security interface system after only a week of starting
• Team management
• Giving constructive criticism to team members without inciting conflict
• Supervised team operations to ensure efficient workflow and optimal guest service
• Trained new employees on operational procedures and customer service standards

During my time at Biggby before a voluntary and amicable departure I:

• Expanded my barista experience in a more fast-paced environment
• Learned,operated, and troubleshooted a POS system with a UI specific to Biggby Coffee
• Focused on balancing speed with accuracy
• Improved communication due the necessity for to close quarters with team mates
• Improved conflict deescalation to ensure customers’ concerns were taken seriously

Working as a night stocker at a large retail store has provided me the skills of:

• Managed my time effectively in a self-directed and self-paced environment
• Persevered through unforeseen workplace incidents
• Made the first move to communicate with managers and team leaders
• Utilized teamwork where needed to optimize product put out
• Correctly placed items weighing up to fifty pounds
• Accurately dated logs regarding overstock inventory in the back of the store

With T&S Buss Inc., I learned valuable lessons in:

• multitasking
• operations of technical equipment such as printers, start-up systems, registers, and gained knowledge of how to clean and safely operate various electronic culinary machines.
• Handling rush hour customer purchases and deli section orders at the same time while adhering to health and safety guidelines of both the store and the food preparation
• Managed stress and maintained a calm environment despite coworker and/or customer upsets
• Used warehouse scanners and handheld inventory devices to catalogue and place items received in deliveries

During my work at Mighty-O, I:

• Provided stellar customer service
• Operated a Square Powered POS machine to access and verify day to day income statistics
• Frequently operated an entire store by myself
• Trained and adhered to safe food handling regulations
• Operated a company-specific scheduling application
• Operated espresso machines and grinders efficiently to ensure consistent product quality