Mika Potgieter
Elmwood Park,IL
Summary
Versatile professional with extensive freelance and remote working experience. Highly organized and self-motivated with strong interpersonal, communication, and problem-solving skills. Experienced in customer service, communication, content creation, and project management.
Overview
7
7
years of professional experience
Work History
Virtual Assistant
Freelancer
Chicago, IL
05.2020 - Current
- Worked with multiple clients at once.
- Managed filing systems, entered data and completed other clerical tasks.
- Monitored emails, organized inbox, and prioritized messages.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Managed client's social media and assisted in marketing strategies.
Sales Coordinator
Lumen8
Johannesburg, South Africa
06.2017 - 03.2020
- Managed Sales Representatives' daily operations and performance.
- Maintained databases to track and record customer data.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Scheduled office meetings and client appointments for Sales Representatives.
- Managed filing system, entered data and completed other clerical tasks.
Retail Sales Associate
Petmax
Johannesburg, South Africa
03.2017 - 06.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
Server
Spur Restaurant
Sun City Resort, South Africa
12.2016 - 03.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
John Vorster High School
Gauteng, South Africa12.2016
Skills
- Goal-oriented
- Adaptability
- Problem solving
- Reliable
- Quick learner
- Administration
- Data capture and analysis
- Sales coordination
- Project management
- Customer Support
Timeline
Virtual Assistant
Freelancer
05.2020 - Current
Sales Coordinator
Lumen8
06.2017 - 03.2020
Retail Sales Associate
Petmax
03.2017 - 06.2017
Server
Spur Restaurant
12.2016 - 03.2017
High School Diploma -
John Vorster High School