Summary
Overview
Work History
Education
Skills
Timeline
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Mika Potgieter

Elmwood Park,IL

Summary

Versatile professional with extensive freelance and remote working experience. Highly organized and self-motivated with strong interpersonal, communication, and problem-solving skills. Experienced in customer service, communication, content creation, and project management.

Overview

7
7
years of professional experience

Work History

Virtual Assistant

Freelancer
05.2020 - Current
  • Worked with multiple clients at once.
  • Managed filing systems, entered data and completed other clerical tasks.
  • Monitored emails, organized inbox, and prioritized messages.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Managed electronic and filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Managed client's social media and assisted in marketing strategies.

Sales Coordinator

Lumen8
06.2017 - 03.2020
    • Managed Sales Representatives' daily operations and performance.
    • Maintained databases to track and record customer data.
    • Prepared and submitted reports to keep management informed of sales activities and progress.
    • Coordinated with other departments to provide smooth execution of sales initiatives.
    • Followed up with customers by phone and email to resolve issues quickly and answer questions.
    • Scheduled office meetings and client appointments for Sales Representatives.
    • Managed filing system, entered data and completed other clerical tasks.

Retail Sales Associate

Petmax
03.2017 - 06.2017
    • Greeted customers and helped with product questions, selections, and purchases.
    • Maintained clean sales floor and straightened and faced merchandise.
    • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
    • Answered questions about store policies and addressed customer concerns.
    • Managed cash register after end of shift to balance and record accurate transactions.
    • Utilized upselling techniques to promote additional products and increase sales.

Server

Spur Restaurant
12.2016 - 03.2017
    • Served food and beverages promptly with focused attention to customer needs.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
    • Answered customers' questions, recommended items, and recorded order information.
    • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
    • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

High School Diploma -

John Vorster High School
Gauteng, South Africa
12.2016

Skills

  • Goal-oriented
  • Adaptability
  • Problem solving
  • Reliable
  • Quick learner
  • Administration
  • Data capture and analysis
  • Sales coordination
  • Project management
  • Customer Support

Timeline

Virtual Assistant

Freelancer
05.2020 - Current

Sales Coordinator

Lumen8
06.2017 - 03.2020

Retail Sales Associate

Petmax
03.2017 - 06.2017

Server

Spur Restaurant
12.2016 - 03.2017

High School Diploma -

John Vorster High School

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Mika Potgieter