Mikael Paahlson

Position Details: Managing a team of 2-4 global solution engineers that aims to drive pre-sales activities in key accounts through identifying and meeting customer needs through articulating and showcasing value drivers. The role includes both team management and opportunity support while orchestrating cross-functional initiatives.

Achievements:

• Exceed sales objectives in 2023 despite reducing team size
• Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Leveraged data analytics insights for informed decision-making in critical areas such as performance, best practices, or personnel management.
• Monitored and coordinated workflows to optimize resources.

Leading a team of 15 solution consultants and product sales managers to help drive customer value through uncover client needs, designing innovative solutions and establish trusted relationships.

Achievements:

• Managed to increase the teams win rate by 8% through development risk mitigation initiatives
• Optimized sales pipeline management by regularly reviewing progress against goals and adjusting strategies as needed to stay on track towards annual objectives.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.

Leading the sales engineering support for their AI/ML predictive analytics suite; through understanding client needs, demonstrate and articulate value and estimate potential impact the solution could have for clients. Acting as the orchestrator between product, sales, technical experts and consulting.

Achievements:

• Exceeded sales and performance targets
• Closed a $5 million TCV client during first 3 months
• Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
• Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.

• Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
• Developed comprehensive training materials for new Implementation Managers, improving onboarding efficiency and team cohesion.
• Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
• Negotiated win-win agreements with partners, ensuring mutual benefit and cooperation.

• Delivered tailored commercial solutions and projects for clients in various industries, addressing unique challenges and needs.
• Identified key performance indicators, enabling clients to monitor progress towards business objectives.
• Evaluated market trends and competitor analysis, informing strategic decision-making for clients.
• Increased client revenue through effective sales strategy development and implementation.