Mikael Thompson
SEATTLE
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
15
15
years of professional experience
Work History
Team Leader
Mud Bay
05.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Owner/Operator
Irritated Kraken Miniatures
01.2022 - Current
- I started an online business producing and selling 3d printed items.
- I maintain customer relations, organize, update, and add new catalog listings while processing and printing a large volume of orders.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Sr. Graphic Designer
BrandMuscle
01.2017 - 01.2022
- Worked closely with the main distributor and representatives processing requests on brand designs for POS, Menus, Billboards, ect., For all of Washington state.
- Boosted customer engagement by creating eye-catching visuals tailored specifically for targeted demographics.
- Followed and maintained WA standards for alcoholic beverages on printed POS while meeting design standards for several different brands and requests from sales representatives.
- Managed numerous projects simultaneously to meet tight deadlines.
- Resolved critical design challenges creatively while maintaining consistency with established branding guidelines.
- Mentored junior designers to foster their professional growth and enhance team productivity.
Barista
Starbucks
01.2013 - 01.2017
- Worked at the Original Starbucks location located in Pike Place Market, where I assisted a large volume of customers daily
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Addressed and resolved customer issues to promote satisfaction
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Senior Airman
United States Air Force
01.2010 - 01.2013
- I was in charge of financial management and deploying funds for missions in Ellsworth AFB, SD
- In Little Rock AFB, AR i was in charge of budgeting for the bases medical department
Education
Bachelor of Arts - Graphic Design
Art Institute of Seattle
Seattle, WA04.2017
Skills
- Customer Service
- Graphic Design
- Branding
- Relationship building
- Issue resolution
- Photography
- Marketing
- Cataloging
- 3D Printing
- Print production
- Written And Oral Communication
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- People management
- Documentation and reporting
Timeline
Team Leader
Mud Bay
05.2024 - Current
Owner/Operator
Irritated Kraken Miniatures
01.2022 - Current
Sr. Graphic Designer
BrandMuscle
01.2017 - 01.2022
Barista
Starbucks
01.2013 - 01.2017
Senior Airman
United States Air Force
01.2010 - 01.2013
Bachelor of Arts - Graphic Design
Art Institute of Seattle
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