Mikaela Allen
Long Beach,CA
Summary
Dynamic and motivated professional with extensive experience and customer service and hospitality management, known for exceptional team collaboration and critical thinking.
Overview
8
8
years of professional experience
Work History
PMG Insurance Associate
Auto Club of Southern California
11.2024 - Current
- Assisted clients in understanding policy coverage and benefits.
- Supported team in managing client inquiries and resolving issues promptly.
- Maintained organized records of policyholder information and transactions.
- In this position, I have maintained an average of 100% for my amendment audits and a 95% for member service quality
Contact Center Representative II
Financial Partners Federal Credit Union
Downey, CA
03.2022 - 11.2024
- Provide exceptional member service by identifying financial solutions and resolving issues across channels
- Assist members with account information, FPCU products and services while ensuring satisfaction and loyalty
- Utilize analytical skills to address and resolve member inquiries
Admissions Office Assistant
Bethune-Cookman University
Daytona Beach, FL
10.2017 - 05.2021
- Assisted with processing student applications and maintaining accurate admissions records.
- Coordinated campus visits and events to enhance prospective student engagement.
- Managed scheduling for interviews and appointments, optimizing office efficiency.
Education
Bachelor Of Science - Psychology
Bethune-Cookman University
Daytona Beach, FLSkills
- Problem-solving abilities
- Attention to detail
- Teamwork and collaboration
- Effective communication
Timeline
PMG Insurance Associate
Auto Club of Southern California
11.2024 - Current
Contact Center Representative II
Financial Partners Federal Credit Union
03.2022 - 11.2024
Admissions Office Assistant
Bethune-Cookman University
10.2017 - 05.2021
Bachelor Of Science - Psychology
Bethune-Cookman University