ZEBEDEE WARE
Rancho Cucamonga,California
Summary
Excellent communicator and dependable team player with a strong understanding of the insurance industry. Adept at building relationships with clients, brokers, and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with a strong ability to identify potential risks and develop solutions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PMG INSURANCE SPECIALIST SR
Auto Club of Southern California
12.2014 - 07.2023
- Maintained high standards of customer service by building relationships with clients
- Responded to customer calls swiftly to resolve issues and answer questions
- Monitored changes in the insurance industry to stay compliant with relevant laws and regulations
- Researched and resolved routine and complex issues
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Educated clients on insurance policies and procedures.
CUSTOMER SERVICE REPRESENTATIVE
Jewels Co
12.2009 - 12.2014
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Answered a constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information.
INSURANCE REPRESENTATIVE SR
21st Century Insurance
05.2005 - 12.2009
- Responded to customer calls swiftly to resolve issues and answer questions
- Supported customers in insurance application completion while liaising between the company and the client
- Acted as emotional support for customers experiencing catastrophic situations
- Performed policy renewal and record retention
- Contacted underwriter and submitted appropriate forms to obtain binder coverage
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Monitored changes in the insurance industry to stay compliant with relevant laws and regulations.
Education
Some College (No Degree) - Business Economics
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Channel Islands High School
Oxnard, CA06.1990
Skills
- Documentation Abilities
- Account Management
- Reporting Skills
- Claims Management
- Attention to Detail
- Empathy and Understanding
- Time Management
- Problem Solving
- Customer Service
- Active Listening
- Product Knowledge
- Client Retention
Certification
Licensed Insurance Agent (January 31, 2023 - January 31, 2025) #0E80011
.
Timeline
PMG INSURANCE SPECIALIST SR
Auto Club of Southern California
12.2014 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
Jewels Co
12.2009 - 12.2014
INSURANCE REPRESENTATIVE SR
21st Century Insurance
05.2005 - 12.2009
Some College (No Degree) - Business Economics
Chaffey College
High School Diploma -
Channel Islands High School
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