Summary
Overview
Work History
Education
Skills
Volunteer Experience
OTHER EXPERIENCE
Timeline
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Mikaela Beresnyak

Raleigh,NC

Summary

Communications major and customer service specialist with extensive experience across entertainment, production, hospitality, and service sectors. Demonstrated success in delivering exceptional service in high-pressure environments. Strong multitasking abilities with effective task prioritization. Proven track record in upselling and enhancing customer satisfaction.

Overview

11
11
years of professional experience

Work History

Bartender & Server

The Bridgewater Grill, Golden Hotel
Golden, CO
03.2024 - 09.2025
  • Provided exceptional customer service in a fast-paced dining environment.
  • Handled a bar, tables, and room service orders, ensuring timely delivery and guest satisfaction.
  • Responded to phone calls, addressing inquiries, and providing information to guests.
  • Engaged with customers to provide recommendations and enhance their experience.
  • Mixed and served a variety of cocktails and beverages for guests.
  • Performed opening and closing duties including restocking supplies.

Bartender & Server

The Hotel Boulderado
Boulder, CO
07.2023 - 07.2024
  • Serve quality drinks and food to customers in a timely manner
  • Delivered meals promptly to tables while ensuring quality presentation.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Operated espresso machines and other equipment effectively and safely.

Server, Bartender & Key Manager

Murphy’s Taphouse
Louisville, CO
04.2022 - 01.2023
  • Calculated employee tip out
  • Operated point of sale (POS) system and executed software updates
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Managed daily operations and ensured adherence to company policies.

Caretaker

Nurse Next Door
Raleigh, NC
01.2020 - 04.2022
  • Facilitated assistance for patients with daily living activities, physical rehabilitation, and end-of-life support
  • Collaborated with managers and team members to strategize and address complex living situations

Server Trainer

Player’s Retreat
Raleigh, NC
04.2021 - 04.2022
  • Trained new servers on the restaurant’s step by step operating process, customer service, and sales
  • Managed multiple customer requests simultaneously and in a timely fashion.

Hostess & Waitress

Irregardless Cafe
Raleigh, NC
05.2014 - 06.2018
  • Operated Open Table to create seating charts for events and holidays
  • Ensured reservations were timed properly and service was exceeding expectations.

Social Media Manager

Subtek Music
Raleigh, NC
06.2019
  • Schedule social media posts to engage followers and promote events
  • Contact artists and partners hired to perform or sponsor events.

Event Coordinator

Meeting St. Productions
Raleigh, NC
05.2018
  • Contract talent and vendors for live entertainment events.

Education

Bachelor’s - communications

Appalachain State University
Boone
03-2026

Associate's in Arts - Psychology

Wake Tech
Raleigh, NC
12.2020

Skills

  • TIPS certified
  • ABC certified
  • Event coordination
  • Bartending
  • CPR and first aid certified
  • Microsoft Excel and Office
  • Avid communication skills
  • Customer service
  • Anticipating guest needs
  • Knowledgeable about Toast, Aloha, PosiTouch, and other operating systems
  • Strong multitasking
  • Team player attitude

Volunteer Experience

  • Pinecone Bluegrass Festival, directions, pinecone sales, tending booths.
  • LGBTQA Center of Raleigh, on call crisis response.
  • Arts Haven Program, teaching English in foreign countries.
  • Okeechobee Music & Arts Festival, stage crew & security.
  • Resonance Music & Arts Festival, Stage crew & security.
  • Food Not Bombs, homeless food and clothing relief.

OTHER EXPERIENCE

  • Set up and break down of large catering events in North Carolina and South Carolina.
  • Food Prep & Line Cook at Lily’s Pizza in Raleigh, NC
  • Data entry & receptionist for Salon in Durham, NC
  • Event planning, coordinating, and execution for pop up music and art shows in Raleigh, NC

Timeline

Bartender & Server

The Bridgewater Grill, Golden Hotel
03.2024 - 09.2025

Bartender & Server

The Hotel Boulderado
07.2023 - 07.2024

Server, Bartender & Key Manager

Murphy’s Taphouse
04.2022 - 01.2023

Server Trainer

Player’s Retreat
04.2021 - 04.2022

Caretaker

Nurse Next Door
01.2020 - 04.2022

Social Media Manager

Subtek Music
06.2019

Event Coordinator

Meeting St. Productions
05.2018

Hostess & Waitress

Irregardless Cafe
05.2014 - 06.2018

Bachelor’s - communications

Appalachain State University

Associate's in Arts - Psychology

Wake Tech

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