Mikaela Diaz
Bermuda Dunes,CA
Summary
Dedicated professional student nurse with clinical practicum experience and passion for delivering quality healthcare. Demonstrated strengths include critical thinking, research skills, and adaptability to thrive in fast-paced environments. Significant contributions made in previous roles through effective communication and problem-solving abilities. Committed to ongoing professional development and to transitioning into the nursing role.
Overview
8
8
years of professional experience
Work History
Guest Services Associate
Marriott Vacations Worldwide
03.2023 - 08.2024
- Streamlined service delivery by facilitating interdepartmental communication for guest satisfaction.
- Resolved guest complaints with empathy and professionalism to enhance experiences.
- Efficiently assisted guests with reservations, inquiries, and check-in/check-out processes.
Billing Specialist/ Patient Liaison
Desert Vision Center
10.2021 - 02.2023
- Educated patients on treatment plans and resources for improved understanding.
- Advocated for patient needs within healthcare system for better outcomes.
- Communicated effectively with patients to address concerns and inquiries promptly.
- Collaborated with insurance providers to resolve claims efficiently.
Clerical Assistant
Associated Students Children's Center
10.2016 - 03.2020
- Facilitated effective communication among parents, staff, and students.
- Created documentation and reports containing sensitive data securely.
- Supported staff with administrative tasks to enhance workflow efficiency.
Education
Associate of Science - Nursing
College of The Desert
Palm Desert, CA05-2026
Bachelor of Science - Public Health
California State University, Fullerton
Fullerton, CA06-2021
Skills
- Patient advocacy
- Public health promotion
- Health education
- Effective communication
- Care coordination
- Team collaboration
Certifications and Continuing Education
- Eligible for NCLEX exam June 2026
- BLS & ACLS Certification - American Heart Association
Clinical Experience
- Eisenhower Medical Center (Fall 2024-Spring 2026): Medical-Surgical (510 hrs.), Obstetrics (54 hrs.), Emergency department (115 hrs.), Critical Care (50 hrs.)
- Caleo Bay Assisted Living and Memory Care (Fall 2024): Geriatrics 54 hours
- Telecare Riverside County Psychiatric Health Facility (Spring 2025): Psychiatric 54 hours
- Desert Aids Project DHS (Spring 2026): Pediatrics 54 hours
Volunteer Experience
Community Street Medicine and Desert Healthcare District & Foundation:
- Volunteered in community healthcare settings providing screenings, basic medical care, and patient support to underserved populations with limited or no access to insurance or healthcare services.
Timeline
Guest Services Associate
Marriott Vacations Worldwide
03.2023 - 08.2024
Billing Specialist/ Patient Liaison
Desert Vision Center
10.2021 - 02.2023
Clerical Assistant
Associated Students Children's Center
10.2016 - 03.2020
Associate of Science - Nursing
College of The Desert
Bachelor of Science - Public Health
California State University, Fullerton