Mikaela Ferrara
Smile Doctors
Woodbury
1
Certification
6
years of professional experience
Customer Service Specialist experienced in prioritizing and multi-tasking in fast-paced environments. Achieved team goals through effective handling of escalated customer support issues and delivering quality patient care. Managed patient records and sterilization protocols in orthodontic settings, demonstrating strong organizational skills and a commitment to teamwork.
Work History
Lead Brand Associate
8 Months- Introduced sales and promotional initiatives that enhanced customer loyalty and engagement.
- Promoted branding initiatives and maintained product displays, ensuring alignment with corporate standards and enhancing brand visibility.
- Recommended and located merchandise tailored to guest preferences, improving customer satisfaction and shopping experience.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
Customer Service Associate/Fuel Associate
5 Years- Enhanced customer relations through friendly, knowledgeable communication that supported service goals.
- Resolved customer inquiries and issues while managing relations to ensure satisfaction.
- Processed payments and accurately counted back change to maintain cash drawer accuracy.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Maintained cleanliness of parking areas by regularly removing debris and trash., restrooms or equipment and removed trash.
Front Desk Receptionist
2 Years 4 Months- Greeted and assisted patients, ensuring a welcoming environment and smooth check-in process.
- Managed appointment scheduling, optimizing office workflow and minimizing wait times.
- Trained new front desk staff on operational procedures and customer service best practices.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved patient inquiries and concerns promptly, fostering positive relationships and improving satisfaction rates.
Orthodontic Assistant
1 Year 10 Months- Assisted orthodontists in procedures, ensuring patient comfort and safety.
- Managed patient records using digital software, maintaining accuracy and confidentiality.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
Education
Some College (No Degree) - Diagnostic Medical Sonography
- [Spring, 2022] - Honor Roll
- [Fall, 2022] - Dean's List
- [Start Smart Scholarship]
- [3.6] GPA
High School Diploma
- [4.0] GPA
- [Allied Health Academy] Member, [2017-2021]
- [Student Council] Member, [2017-2021]
Certified Clinical Medical Assistant - Medical
Skills
Customer Service
MS Office Proficiency
Teamwork and Collaboration
Multitasking
Verbal Communication
Upbeat and Positive Personality
Certification
- Certified [Adult First Aid/CPR/AED], [American Red Cross] - [2024-2026]
Timeline
Orthodontic Assistant
Smile Doctors
10.2024 - CurrentRead More
Front Desk Receptionist
Smile Doctors
06.2022 - 10.2024Read More
Customer Service Associate/Fuel Associate
Wawa
02.2021 - 02.2026Read More
Lead Brand Associate
Old Navy
06.2020 - 02.2021Read More
Rowan College of South Jersey
Some College (No Degree) from Diagnostic Medical Sonography
Read More
Williamstown High School
High School Diploma
Read More
Pennco Tech
Certified Clinical Medical Assistant from Medical
Read More