Mikaela Althoff
Effingham,IL
Summary
Dynamic Procurement Specialist with a proven track record at Heartland Dental, enhancing operations and supplier relationships. Excelled in performance improvement and customer service, achieving significant efficiency gains. Skilled in conflict resolution and operations monitoring, I consistently delivered above expectations without exceeding budget constraints.
Overview
10
10
years of professional experience
Work History
Procurement Specialist
Heartland Dental
Effingham, IL
01.2024 - Current
- Managed the evaluation, purchasing, delivery, and installation of office equipment, maintaining high-quality standards.
- Processed and managed monthly invoices for equipment purchases, maintaining accurate financial records.
Shift Lead Waitress
Gopher's Grill
Effingham, IL
06.2019 - Current
- Trained new employees on company policies, procedures, and best practices for optimal performance; Improved team efficiency by implementing new scheduling and task management strategies.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Receptionist & Sterilization Tech.
Prairieland Dental
Olney, IL
05.2015 - 08.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance; Reduced risks of infection by consistently maintaining a clean and sterile work environment.
Education
Master of Science - Nutritional Science
Eastern Illinois University
Charleston12.2023
Bachelor of Science - Biological Sciences
Eastern Illinois University
Charleston05.2022
Skills
- Operations Monitoring
- Performance Improvement
- Supplier Relationship Management
- Conflict Resolution
- Customer Service
Timeline
Procurement Specialist
Heartland Dental
01.2024 - Current
Shift Lead Waitress
Gopher's Grill
06.2019 - Current
Receptionist & Sterilization Tech.
Prairieland Dental
05.2015 - 08.2022
Master of Science - Nutritional Science
Eastern Illinois University
Bachelor of Science - Biological Sciences
Eastern Illinois University
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