Mikaela Knight
Russiaville,IN
Summary
Friendly and reliable cashier/retail worker proficient in handling money transactions, restocking merchandise, and helping customers locate products. Have a good history of keeping work areas clean, neat, and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated to resolving customers issues, answering any of their questions, and ringing up customers.
Overview
6
6
years of professional experience
Work History
Cashier/Sales Associate
TJ Maxx, TJX Companies
01.2023 - 01.2024
- Ensured a welcoming store environment by maintaining a polite and friendly demeanor when interacting with new and previous customers.
- Provided exceptional customer service by personalizing customers' shopping experience, assisting them in locating products and merchandise, and addressing all of their concerns promptly.
- Maintained a visually appealing store by organizing racks and shelves to engage the customers and to promote specific merchandise on the floor.
- Prepared the merchandise for the sales floor by pricing, tagging, and marking down.
- Performed cashiering duties by accurately processing transactions through various payment methods and managing returns, exchanges, and refunds in accordance with the stores policies.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Worked with the floors team and managers to meet a wide range of customer needs.
Cashier/Customer Service Representative
Kroger
02.2022 - 11.2022
- Contributed to the stores success by maintaining high standards of cleanliness throughout the facility.
- Maintained current knowledge of the stores promotions and highlighted sales to customers.
- Processed customer transactions through the checking lanes quickly, accurately, and efficiently.
- Set up new sales displays each week with fresh merchandise and produce.
- Greeted customers entering the store and responded promptly to customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Fostered positive relationships with customers by providing courteous and efficient services when needed.
Food Service Worker/Cashier
Panera Bread
09.2020 - 12.2021
- Developed a rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Promoted a positive work environment through effective communication skills with co-workers and managers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Set up and broke down food service lines quickly and efficiently to maintain service flow.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Prepared and served various foods and drink items to customer specifications in fast-paced environments.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Adjusted food preparation methods in accordance with customer requests.
- Contributed to the menu development, incorporating seasonal ingredients and customer feedback.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Cleaned and organized kitchen, dining and service areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Pizza Delivery Driver/Pizza Maker/Restaurant Waiter
Nonni's Pizza
05.2018 - 07.2020
- Contributed to a positive team environment by effectively communicating with coworkers regarding order statuses and customer concerns.
- Delivered pizzas to the customers efficiently and in a timely manner so that the food was still hot when it got there.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Maintained organized, safe and clean work areas when making the food.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
- Interacted professionally with customers in person or by phone, and recorded their orders and gave them to the pizza makers to be made.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Supported restaurant success through diligent preparation of fresh ingredients and operating the pizza oven and other kitchen equipment in order to make delicious pizzas.
Education
Bachelor of Science - Conservation Biology
Ball State University
Muncie, INBachelor of Arts - New Media Arts
Indiana University Kokomo
Kokomo, INBachelor of Science - Wildlife Biology
Purdue University
West Lafayette, INHigh School Diploma -
Western High School
Russiaville, IN06.2014
Skills
- Adaptable and Flexible
- Payment Collection Skills
- Cash Register Operation Skills
- Patience and Empathy
- Honest and Dependable
- Written and verbal communication
- Customer Service Skills
- Point-of-sale system operation
- Retail Merchandising
- Communicative Skills
Timeline
Cashier/Sales Associate
TJ Maxx, TJX Companies
01.2023 - 01.2024
Cashier/Customer Service Representative
Kroger
02.2022 - 11.2022
Food Service Worker/Cashier
Panera Bread
09.2020 - 12.2021
Pizza Delivery Driver/Pizza Maker/Restaurant Waiter
Nonni's Pizza
05.2018 - 07.2020
Bachelor of Science - Conservation Biology
Ball State University
Bachelor of Arts - New Media Arts
Indiana University Kokomo
Bachelor of Science - Wildlife Biology
Purdue University
High School Diploma -
Western High School
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