Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikaela Lampe

Wheaton,MN

Summary

Knowledgeable with solid foundation in customer service and problem resolution. Proven track record of improving customer satisfaction through effective communication and efficient service. Demonstrated ability to handle high volumes of inquiries while maintaining positive attitude and high attention to detail.

Overview

10
10
years of professional experience

Work History

Therapy Services Representative

Big Stone Therapies
Wheaton, MN
12.2022 - Current
  • Greet and register patients
  • Verify and document insurance information as defined by current business practices
  • Accurate and timely scheduling of new and existing patients in the current practice management system
  • Communicate all pertinent information to patients, including: appointment information, directions, and check-in times.
  • Chart preparation and management
  • Maintain a working knowledge of health care plan requirements and health plan networks
  • Maintain timely communication with patients, families, and staff
  • Any and all other duties as assigned

Bartender/Waitress

Wheaton American Legion
Wheaton, MN
01.2022 - Current
  • Serve food and drinks to patrons
  • Operate a point of sale machine and give proper change, closing point of sale machine
  • Assist with set-up and tear down of events, and off-site caterings

Paraprofessional

Wheaton Area Schools
Wheaton, MN
08.2018 - 05.2021
  • Support SPED students
  • Assisting with homework tasks and tests
  • Technology assistance
  • Work closely with supervisor and classroom teachers to follow each student’s individual education plan

Clinic Assistant & Insurance Processing

Mitteness Chiropractic Clinic
Wheaton, MN
05.2016 - 08.2018
  • Interview patients about symptoms
  • Document method of treatment
  • Scheduling patient visits or follow up visits
  • Submit and Process treatment to insurance companies
  • Apply payments to patient account

Education

General Education -

Wheaton Area High School
Wheaton, MN
05-2014

Medical Administrative Assistant - undefined

Minnesota State Community and Technical College
Moorhead, MN
12-2017

Skills

  • Sufficient in Microsoft office programs, 10-key, spreadsheet work Honest, dependable, flexible self-starter with excellent customer service skills

Timeline

Therapy Services Representative

Big Stone Therapies
12.2022 - Current

Bartender/Waitress

Wheaton American Legion
01.2022 - Current

Paraprofessional

Wheaton Area Schools
08.2018 - 05.2021

Clinic Assistant & Insurance Processing

Mitteness Chiropractic Clinic
05.2016 - 08.2018

Medical Administrative Assistant - undefined

Minnesota State Community and Technical College

General Education -

Wheaton Area High School