Mikaela Sims
Clackamas,,OR
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Passionate about working with people and am eager to join a team of goal-oriented individuals who promote good communication, growth, and want to see their employees and clients succeed.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Skin by Lovely
07.2024 - Current
- Develops and implementes communication plans to increase public awareness of company initiatives.
- Serves as a liaison between our healthcare providers and patients, facilitation effective communication and ensuring seamless coordination of care.
- Communicates directly with patients while ensuring the highest level of confidentiality and professionalism in all interactions.
- Conducts sales through phone-based outreach, engaging clients and driving business growth.
- Oversee the scheduling process for all new and existing patients, ensuring timely and efficient coordination of appointments.
GROUP FITNESS COACH
Quadrant Fitness
06.2024 - Current
- Provided guidance to members in order to help them develop their fitness skills and achieve desired goals.
- Organized and conducted group fitness classes, ensuring safety of participants.
- Assisted members in proper exercise technique and form.
- Provided motivation to help participants reach their goals.
- Develop and implement strategic initiatives to attract new members, and drive business growth through targeted marketing and outreach efforts.
- Collaborate with community partners to organize and execute events, strengthening relationships and enhancing our business's presence in the local area.
CANDIDATE EXPERIENCE COORDINATOR
Nike
07.2022 - Current
- Served as a liaison between recruiters, executives, and candidates.
- Managed, coordinated, and scheduled all incoming candidates.
- Organized team events to promote a positive work environment.
- Hosted high-level executives during recruitment process
- Managed and organizes multiple calendars.
WHOLESALE MANAGER
Bunny Knots, LLC
04.2020 - 07.2022
- Developed and implemented strategies to increase sales volume and profitability of the wholesale department.
- Manage and communicate directly with all major wholesale accounts.
- Ensured all orders are fulfilled and shipped out on time every month.
- Developed strategies to contribute to the growth of the company.
- Assisted in developing and managing social media.
- Analyzed market trends, monitored competitor activity, and identified customer needs to develop new products.
LEAD MARKETING ACCOUNT MANAGER
Dealer Spike
09.2018 - 04.2020
- Managed a team of Account Managers and a client load - acting as the point of contact for up to 90 clients.
- Conducted market research to identify potential customers, trends and competitors.
- Maintained comprehensive and accurate records.
- Managed sensitive matters with a high level of confidentiality.
- Responsible for interviewing, hiring, and training new hires.
- Organized meetings, including scheduling, and sending reminders across multiple teams.
- Developed and implemented marketing plans for clients to increase brand awareness.
ASSISTANT MANAGER
Dutch Bros Coffee
08.2013 - 09.2018
- Managed a team of employees; created a weekly schedule and handled weekly stock and inventory for the shop.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Responsible for interviewing, hiring, and training all new employees.
- Delivered excellent customer service and memorized over 75+ drink combinations.
- Oversee in-store execution of sales and promotions.
- Conducted regular performance reviews for employees to identify areas of improvement.
Education
Clackamas High School
Clackamas, OROregon State University
Corvallis, ORSkills
- Customer Service
- Effective Communication
- Ability to function in a fast-paced environment
- Excellent written and verbal communication
- Attention to Detail
- Conflict Resolution
- Fostering Client Relationships
- Time Management
- Optimistic Mindset
- Exercise modification
- Strength training
- Client motivation
- Organization
Certification
- Group Fitness Instructor
- EMT-1
Timeline
Skin by Lovely
07.2024 - Current
GROUP FITNESS COACH
Quadrant Fitness
06.2024 - Current
CANDIDATE EXPERIENCE COORDINATOR
Nike
07.2022 - Current
WHOLESALE MANAGER
Bunny Knots, LLC
04.2020 - 07.2022
LEAD MARKETING ACCOUNT MANAGER
Dealer Spike
09.2018 - 04.2020
ASSISTANT MANAGER
Dutch Bros Coffee
08.2013 - 09.2018
- Group Fitness Instructor
- EMT-1
Clackamas High School
Oregon State University
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