Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Mikaela Smith

Sandston,VA

Summary

Regulatory compliance professional with strong analytical and problem-solving skills. Proven track record in ensuring adherence to regulations. Effective collaborator who adapts to changing requirements and consistently drives successful outcomes. Skilled in regulatory research and policy implementation. Known for reliability and results-driven approach.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience

Work History

Regulatory Compliance Analyst

Regulatory Compliance Analyst
01.2023 - Current
  • Review and determine eligibility and qualification of courses, applications, and other administrative submissions as an agency of The VA Supreme Court.
  • Execute processes for approval within established guidelines, provide guidance and information to members and sponsors, and update records
  • Complete daily administrative tasks not limited to: data entry, record filing, forward and respond to MCLE and membership related inquiries
  • Interpret rules & opinions of the Supreme Court of Virginia as it relates to compliance with the Virginia State Bar's Mandatory Continuing Legal Education regulations
  • Maintain and develop harmonious relationships with MCLE sponsors, and Virginia State Bar Members

Personal Assistant/Administrative Assistant Manager

Personal Assistant/Administrative Assistant
04.2019 - 01.2023
  • Displayed absolute discretion at handling confidential information.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Maintained appropriate filing of personal and professional documentation.
  • Coordinated events and functions with attention to detail ensuring successful execution.

Member Services Representative

Teleperformance
10.2018 - 04.2019
  • Gather preliminary/demographic information pertaining to members inquiring about or requesting a home loan
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Assisted members with account management, including updating personal information and setting up automated payments.

Receptionist/Customer Service Representative

Freedom Respiratory
07.2017 - 05.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

200hr RYT - Yogic Practice & Philosophy

Maha Vira School of Yoga
Richmond, VA
12.2019

Certificate - Pharmacy Technician

Reynolds Community College
Richmond, VA
06.2017

Advanced Diploma - Honors, AP

Thomas Jefferson High School
Richmond, VA
06.2014

Skills

  • Typing (50 wpm)
  • Ability to apply a body of rules, regulations, laws, or directives
  • MS Office Suite
  • Regulatory knowledge
  • Documentation Review
  • Compliance Monitoring
  • Regulatory reporting
  • Professionalism
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail

Awards

  • Presidential Scholarship, 2014
  • J. Sargeant Reynolds Dean's List, 2017

Timeline

Regulatory Compliance Analyst

Regulatory Compliance Analyst
01.2023 - Current

Personal Assistant/Administrative Assistant Manager

Personal Assistant/Administrative Assistant
04.2019 - 01.2023

Member Services Representative

Teleperformance
10.2018 - 04.2019

Receptionist/Customer Service Representative

Freedom Respiratory
07.2017 - 05.2018

200hr RYT - Yogic Practice & Philosophy

Maha Vira School of Yoga

Certificate - Pharmacy Technician

Reynolds Community College

Advanced Diploma - Honors, AP

Thomas Jefferson High School

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