Summary
Work History
Education
Skills
Work Preference
Assessments
Timeline
Receptionist

Samantha Vance

Montgomery,MN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Scanning Clerk

Coborn's, Inc.
New Prague, MN
07.2023 - Current
  • Perform weekly aisle scanning audits to ensure accuracy of pricing tags.
  • Willing to come in on unscheduled days to cover shifts.
  • Utilize and maintain equipment as required by department; report any equipment problems immediately.
  • Ensure effective, timely communications with all departments.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Stay at Home Mom

09.2022 - 07.2023

Temp Transportation Representative

Aston Carter/Ucare
Remote, MN
12.2021 - 09.2022
  • Received calls from Ucare members to book medical rides with third party transportation or confirm ride appointment.
  • Enhanced customer satisfaction by providing timely and accurate transportation updates.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Maintained agency records in compliance with data privacy and program requirements.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained strict confidentiality of member information, adhering to HIPAA regulations and Ucare policies.

Transfer Agent

EQ Shareowner Services
Mendota Heights, MN
06.2017 - 10.2021
  • Improved client satisfaction by providing timely and accurate responses to inquiries regarding account balances, transactions, and holdings.
  • Assisted in training new employees on company procedures, policies, and best practices to ensure seamless integration into the team.
  • Ensured compliance with regulatory guidelines by diligently reviewing transfer requests and documentation for accuracy and completeness.

Target Team Member

Target
Richfield, MN
03.2017 - 05.2017
  • Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
  • Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
  • Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
  • Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
  • Actively participated in seasonal resets of the store layout, enabling a smooth transition between merchandise offerings.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Some College - Medical Billing & Coding

Anoka Technical College
Anoka, MN
02.2024

Skills

  • Data Entry (7 years)
  • Computer Skills (10 years)
  • Customer Service (7 years)
  • Microsoft Office (10 years)
  • Problem-Solving
  • Typing (50 WPM)
  • Windows (10 years)
  • Documentation Review (6 years)
  • Customer Support (6 years)
  • Quality Assurance
  • Call Center (6 years)

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Assessments

  • Typing, 11/01/21, Proficient, Transcribing text
  • Data entry: Attention to detail, 10/01/21, Proficient, Maintaining data integrity by detecting errors
  • Customer service, 11/01/21, Proficient, Identifying and resolving common customer issues
  • Call center customer service, 11/01/21, Proficient, Demonstrating customer service skills in a call center setting
  • Customer focus & orientation, 11/01/21, Proficient, Responding to customer situations with sensitivity

Timeline

Scanning Clerk

Coborn's, Inc.
07.2023 - Current

Stay at Home Mom

09.2022 - 07.2023

Temp Transportation Representative

Aston Carter/Ucare
12.2021 - 09.2022

Transfer Agent

EQ Shareowner Services
06.2017 - 10.2021

Target Team Member

Target
03.2017 - 05.2017

Some College - Medical Billing & Coding

Anoka Technical College

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Samantha Vance