Mikaela Smith
Sacramento,California
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy while utilizing leaderships skills to manage and encourage staff members to perform to the best of their best abilities.
Overview
6
6
years of professional experience
Work History
Student Assistant
California Department Of Justice
01.2021 - Current
- Acted as the initial contact whose responsibilities are to distribute, monitor, and prioritize workload of the Quality Update and Expedite Section (QUES).
- Provided technical and research support with Manual and Hybrid documents submitted via the Hybrid Processor, cross-referenced with the Legacy (Integra) and Justice Automated Data Exchange (JADE) systems for automation into the Automated Criminal History System (ACHS).
- Created and executed training plans for incoming staff while maintaining an organized environment for 5+ students to work efficiently together across varying schedules.
- Perform weekly inventory reports of work across Criminal Record Expedite and Support Program (CRESP) units for analytical purposes.
- Assisted with Juvenile Court and Probation Statistical System (JCPSS) Project with consultants and various high level CRESP staff such as the Staff Services Manager II (SSM II), and Assistant Bureau Director.
- Evaluated workload production and data inventories to recommend staffing assignments to supervisors accordingly while considering incoming work patterns.
- Developed and maintained trusting and reliable working relationships with staff within and outside of QUES to ensure an open line of communication for efficiency when handling complicated records and procedures.
- Updated records by processing No Longer Interested (NLI) forms.
Office Assistant
Sacramento State University
09.2022 - 02.2023
- Completed clerical tasks such as filing, copying, distributing mail.
- Managed the calendar of over 10 administrators, manipulating existing and scheduling appointments to allow most efficient time management.
- Interacted with students by phone, email, or in-person to provide information and answer inquiries.
- Planned and prepared outreach events for groups of over 250 students.
- Managed the social medias of various specialty programs under the Student Academic Success and Educational Equity Program (SASEEP).
Assistant Manager
Hollister Co.
08.2018 - 06.2022
- Effectively led and supervised a team of over 35 sales associates, scheduling for optimal coverage and cost-efficiency, delegating tasks, and maintaining a motivated and cohesive work environment.
- Implemented performance evaluations, provided constructive feedback, and recognized top performers to improve team productivity and boost employee morale.
- Made hiring recommendations through recruitment to increase company's productivity and profitability with quality workers.
- Skillfully resolved customer complaints and internal conflicts among staff members, maintaining a harmonious and positive workplace environment.
- Supervised daily store operations, including opening and closing procedures, cash handling, inventory management, and visual merchandising to maintain a well-organized and attractive sales floor.
Youth Aid
Department Of Health Care Searvices
07.2018 - 08.2018
- Copied and assembled claim schedules for submission to State Controller's Office (SCO) for payment.
- Keyed catch up entries for Local Assistance Accounts Payable invoices/claim schedules into the Financial Information System for California (FI$Cal).
- Sorted, sent out, and received mail; redirecting as needed.
Constituent Affairs Intern
District Office Of Assembly Member Kevin McCarty
06.2017 - 07.2018
- Planned and attended public gatherings, community events and direct relations to keep constituents happy and informed while acting as a liaison for Legislators.
- Reviewed and responded to constituents requests and concerns with information of relevant legislation and policies while handling their constituent cases.
- Drafted letters to be sent to mass constituents regarding recent and upcoming policies to relay the goals of Legislators.
Education
Bachelor of Arts - Psychology
California State University, Sacramento
Sacramento, CA06.2024
Minor - Global Leadership And Engagement
California State University, Sacramento
Sacramento, CA06.2024
Associate of Arts - Psychology
Sacramento City College
Sacramento, CA06.2022
Skills
- Microsoft Office: Word, Excel, PowerPoint, Outlook
- Excellent Organizational and Planning Skills
- Computer Programming Language: C
- Strong Work Ethic and Dependable
Timeline
Office Assistant
Sacramento State University
09.2022 - 02.2023
Student Assistant
California Department Of Justice
01.2021 - Current
Assistant Manager
Hollister Co.
08.2018 - 06.2022
Youth Aid
Department Of Health Care Searvices
07.2018 - 08.2018
Constituent Affairs Intern
District Office Of Assembly Member Kevin McCarty
06.2017 - 07.2018
Bachelor of Arts - Psychology
California State University, Sacramento
Minor - Global Leadership And Engagement
California State University, Sacramento
Associate of Arts - Psychology
Sacramento City College
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